Alex Figueroa_ 4
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Alexandra M. Figueroa Spokane, WA P: (509)995-9341 E: [email protected] Overview Five plus years of Customer Service, Cash Handling Experience, Account Management, Inside & Outside Sales, Business Communication, Team Coordinating and Proficient in Microsoft Office, and Data Entry. Skills & Experience Customer & Member Service Representative Set up new membership accounts, according to various plan and pricing options (AT&T, Sprint & YMCA) Acquaint new members with policies, procedures Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips. Enter customers' transactions into computers to record transactions and issue computer- generated receipts Resolve customers' service or billing complaints by exchanging merchandise, refunding money, or adjusting bills Match additional products based on customer needs to achieve sales goals Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken Check to ensure that appropriate changes were made to resolve customers' problems Refer unresolved customer grievances to designated departments for further investigation Lead Med-Tech/CNA Dispense medications to 250 residents 2-3 times per day accurately utilizing detailed medical database under pressure Prioritize and multi-task patient needs daily and hourly in dynamic environment Coordinate & communicate with families and medical staff on health status, possible medication or health plan changes Assisted various patients with daily needs including, transportation and errands, ambulation, safety checks Provide physical support to assist patients to perform daily living activities, i.e. getting out of bed, bathing, dressing, and standing, ambulating, or exercising Record vital signs, such as temperature, blood pressure, pulse, and respiration rate, as directed by medical or nursing staff Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses Assist with training and leading new hires and temporary staff in both med-tech and CNA responsibilities Work History West Corp., Spokane WA AT&T Customer Service Representative November 2010-February 2011
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Transcript of Alex Figueroa_ 4
Alexandra M. FigueroaSpokane, WA
P: (509)995-9341 E: [email protected]
Overview
Five plus years of Customer Service, Cash Handling Experience, Account Management, Inside & Outside Sales, Business Communication, Team Coordinating and Proficient in Microsoft Office, and Data Entry.
Skills & Experience
Customer & Member Service Representative
Set up new membership accounts, according to various plan and pricing options (AT&T, Sprint & YMCA) Acquaint new members with policies, procedures Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips. Enter customers' transactions into computers to record transactions and issue computer-generated receipts Resolve customers' service or billing complaints by exchanging merchandise, refunding money, or adjusting bills Match additional products based on customer needs to achieve sales goals Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken Check to ensure that appropriate changes were made to resolve customers' problems Refer unresolved customer grievances to designated departments for further investigation
Lead Med-Tech/CNA
Dispense medications to 250 residents 2-3 times per day accurately utilizing detailed medical database under pressure Prioritize and multi-task patient needs daily and hourly in dynamic environment Coordinate & communicate with families and medical staff on health status, possible medication or health plan changes Assisted various patients with daily needs including, transportation and errands, ambulation, safety checks Provide physical support to assist patients to perform daily living activities, i.e. getting out of bed, bathing, dressing, and standing,
ambulating, or exercising Record vital signs, such as temperature, blood pressure, pulse, and respiration rate, as directed by medical or nursing staff Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses Assist with training and leading new hires and temporary staff in both med-tech and CNA responsibilities
Work History
West Corp., Spokane WA AT&T Customer Service Representative November 2010-February 2011Sykes Inc., Spokane WA Sprint Customer Service Representative February 2011-June 2011YMCA, Spokane WA Member Service Representative May 2011-February 2012Visiting Angels, Spokane WA Caregiver/CNA April 2012-July 2013Rose Pointe Asstd. Living, Spokane WA CNA/ Med-Tech July 2013-February 2014Orchard Crest Asstd. Living, Spokane WA Lead Med-Tech/CNA February 2014- Current
Additional Skills
Possess excellent interpersonal communication skills; able to handle and solve problems in a timely manner as well as able to work under pressure; dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations and take great satisfaction and pride in seeing results that have a positive impact on customer/client relationship. I’m a teachable, self-starter with flexible yet independent approach as well as organized and punctual. I have put myself through college and also balance work life with determination.
Education & Certification
CNA/ First Aid & CPR December 2012- CurrentCollege – Spokane Falls Community College Current (on track to graduate in June)
