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About the Baldrige Education Criteria for

Performance Excellence

The Baldrige Education Criteria for Performance Excellence empower your organizationno

matter its size or the types of educational programs and services you offerto

reach your goals

improve results and

become more competitive by aligning your plans! processes! decisions! people!

actions! and results"

The Criteria give you the tools you need to examine all parts of your management system

and improve processes and results while #eeping the whole organization in mind"

Purchase the Baldrige Education Criteriaor see a sample$P%&' to learn about how to guide

your organization! improve performance! and achieve sustainable results"

The Education Criteria focus on results"The Education Criteria focus on your results in the #ey areas of

student learning and processes!

customers!

wor#force!

leadership and governance! and

finance and mar#ets"

This composite of measures ensures that your strategies are balancedthat they do not

inappropriately trade off among important sta#eholders! ob(ectives! or short) and longer)

term goals"

The Education Criteria are nonprescriptive andadaptable"The Education Criteria do not prescribe how you should structure your organization*

They do not say that your organization should or should not have departments

for planning! ethics! +uality! or other functions"

They do not tell you to manage different units in your organization in the same

way"

They let you choose themost suitable tools$e"g"! ,ean! -ix -igma! .-/ 0111! a

balanced scorecard' for facilitating your improvements"

The Criteria are nonprescriptive for these reasons*

They focus on common needs rather than on common procedures.This focus fosters

understanding! communication! sharing! alignment! and integration while supporting

innovative and diverse approaches"

They focus on results, not procedures, tools, or organizational structure.The Criteria

encourage you to respond with creative! adaptive! and flexible approaches! fostering

incremental and ma(or $brea#through' improvement through innovation"

http://www.nist.gov/baldrige/publications/purchase_criteria.cfmhttp://www.nist.gov/baldrige/publications/upload/2013-2014_Education_Criteria_Free-Sample.pdfhttp://www.nist.gov/baldrige/improve.cfmhttp://www.nist.gov/baldrige/improve.cfmhttp://www.nist.gov/baldrige/publications/upload/2013-2014_Education_Criteria_Free-Sample.pdfhttp://www.nist.gov/baldrige/improve.cfmhttp://www.nist.gov/baldrige/publications/purchase_criteria.cfm

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The tools! techni+ues! systems! and organizational structure you select usually depend on

factors such as

your organization2s type and size! relationships! and stage of development and

the capabilities and responsibilities of your wor#force and supply chain"

These factors differ among organizations! and they are li#ely to change as your needs and

strategies evolve"

The Education Criteria address the needs ofeducation organizations"The Education Criteria stress student learning while recognizing education organizations3

varying missions! roles! and programs" The Criteria view your students as your #ey

customers and recognize that you may have other customers $e"g"! parents'"

.n the Education Criteria! the concept of excellence includes three components*

4" a well)conceived and well)executed assessment strategy

5" year)to)year improvement in #ey measures and indicators of performance!

especially student learning and

6" demonstrated leadership in performance and performance improvement relative

to comparable organizations and appropriate benchmar#s"

The Education Criteria for Performance Excellence! Criteria for Performance Excellence

$Business78onprofit Criteria'! and 9ealth Care Criteria for Performance Excellence are all

built on the same seven)part framewor#" The framewor# is adaptable to the re+uirements of

all organizations" :sing a common framewor# for all sectors of the economy fosters cross)

sector cooperation and the sharing of best practices" ;ecognizing that education

organizations may address these re+uirements differently from organizations in other

sectors! the Education Criteria translate the language and basic concepts of business and

organizational excellence into similarly important concepts in education excellence"

The Education Criteria support a systemsperspective to align goals across yourorganization"

The Education Criteria build alignment across your organization by ma#ing connectionsbetween and reinforcing measures derived from your organization2s processes and strategy"These measures tie directly to student! other customer! and sta#eholder value and to overallperformance"

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4" %esigning and selecting effective processes! methods! and measures $approach'

5" Executing on your approach with consistency $deployment'

6" Assessing your progress and capturing new #nowledge! including see#ing

opportunities for innovation $learning'>" ;evising your plans based on assessment findings and organizational

performance! harmonizing processes and wor#)unit operations! and selecting

better process and results measures $integration'

The Education Criteria support goal)baseddiagnosis"The Education Criteria items and the scoring guidelines ma#e up a two)part diagnostic

$assessment' system"