Carátula
11
Teoría de las Colas enfocado en Disneylandia DO&SCM Trabajo Final Sebastián Gutiérrez
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Transcript of Carátula
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Teoría de las Colas enfocado en Disneylandia
DO&SCM Trabajo Final Sebastián Gutiérrez
![Page 2: Carátula](https://reader036.fdocumento.com/reader036/viewer/2022071902/55c2a2b0bb61eb8b358b4846/html5/thumbnails/2.jpg)
Las Leyes del Servicio
Satisfacción = Percepción - Expectativa
DO&SCM Trabajo Final Sebastián Gutiérrez
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