Colegio José Ingenieros

Diplomado Ingles especializado en Turismo

Segundo año General

Teacher: Angela Acevedo Azahar

Modulo VI Good leader

Course Syllabus - 2011

Course Title/ Diplomado Ingles Espcializado

Course Facilitator: Angela Acevedo Azahar

Hours: 4 hours during the week

Course Prerequisites: Base English

Definition of a Leader

A leader is "a person who influences a group of people towards the achievement of a goal". A mnemonic for this definition would be 3P's - Person, People and Purpose as illustrated by the following diagram.

Person

Is leadership a position of office or authority? Or, is leadership an ability in the sense that he is a leader because he leads? We all may know or hear of people who are in positions of leadership but who are not providing leadership. A position of office is no guarantee of leadership but it helps in the sense that a leadership position usually commands a listening ear from its people and that is a good starting point for anyone who desires to be a leader.

A leader by its meaning is one who goes first and leads by example, so that others are motivated to follow him. This is a basic requirement. To be a leader, a person must have a deep-rooted commitment to the goal that he will strive to achieve it even if nobody follows him!

HOW TO BE A GOOD LEADER

Remember: leadership skills and techniques can be learned. You don't have to be a natural leader. Very few people are.

Care for your team. That means knowing what matters to each member: their health, their partner, their children, their relatives, their interests, their hopes, their fears.

Stay close to your team. At some point, every day, walk around the office and say "Hi" to everyone who works for you. If you're not in the office that day, call

and see how people are. This gives you a chance to enquire or encourage and gives them an opportunity to raise issues or make suggestions.

Meet your team. Regularly - daily, weekly or monthly, depending on your place and type of work - have meetings of all the members of the team. Keep these meetings short, focused and action-orientated. Make sure every member of the team contributes in some way and acknowledge that.

Train your team. Every team member should have at least two days training a year. Newer and more senior colleagues should have more. If they don't ask to go on training sessions, suggest some suitable courses.

Grow your team. Through varied experience and regular training, you should be developing each team member to be more and more confident and more skilled.

Inspire your team. Consider making available a motivational quote or story every week or month [for lots of good quotes

Celebrate with your team. This might be a personal event, such as a member's birthday or anniversary, or a professional occasion, such as completing a project or winning oa contract.

Socialise with your team. Have lunch or an after-work drink with them, especially when a member has a birthday or there's another reason to celebrate.

A tour guide (or tourist guide) provides assistance, information and cultural, historical and contemporary heritage interpretation to people on organized tours, individual clients, educational establishments, at religious and historical sites, museums, and at venues of other significant interest.[1] They (normally) have a recognized national or regional tourist guide qualification.

The CEN (European Committee for Standardization) definition for "tourist guide" (part of the work by CEN on definitions for terminology within the tourism industry) is:

Tourist guide = person who guides visitors in the language of their choice and interprets the cultural and natural heritage of an area, which person normally possesses an area-specific qualification usually issued and/or recognized by the appropriate authority, March 2010

CEN also produced a definition for "tour manager":

Tour manager = person who manages and supervises the itinerary on behalf of the tour operator, ensuring the programme is carried out as described in the tour operator's literature and sold to the traveller/consumer and who gives local practical information[citation needed]

In Europe, tourist guides (tour guide being initially a term primarily used in the US market) are represented by FEG, the European Federation of Tourist Guide Associations and world wide by WFTGA.

The tourist guiding qualification is specific to each and every country; in some cases the qualification is national, in some cases it is broken up into regions. In all cases it is embedded in the educational and training ethic of that country. The Art of Guiding is a skill; it is the skill of selecting information and varying it for different audiences; it is the skill of presenting it in a simple and precise way; it is the skill of allowing the visitor to see and to understand; it is a skill which, if well performed, is invisible.

EN15565 is a European Standard for the Training and Qualification of Tourist Guides

Tour guides on boat tours in the Port of Hamburg are called he lüchts ("he is lying") after an often used call of dock workers when they overheard the often colorful stories told by tour guides to tourists

An icebreaker is a facilitation exercise intended to help a group to begin the process of forming themselves into a team. Icebreakers are commonly presented as a game to "warm up" the group by helping the members to get to know each other. They often focus on sharing personal information such as name, hobbies, etc.

Examples of these kinds of facilitation exercises include:

The Little Known Fact - Participants are asked to share their name, department or role in the organization, length of service, and one "little known fact" about themselves. This "little known fact" becomes a humanizing element for future interactions.

Two Truths and a Lie - Participants introduce themselves and make three statements about themselves - two true and one untrue. The rest of the group votes to try to identify the falsehood.

Interviews - Participants are paired up and spend 5 minutes interviewing each other. The group reconvenes and the interviewer introduces the interviewee to the group