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REPÚBLICA BOLIVARIANA DE VENEZUELAUNIVERSIDAD DEL ZULIA

NÚCLEO COSTA ORIENTAL DEL LAGO DE MARACAIBOCOORDINACIÓN DE LA DIVISIÓN DE ESTUDIOS PARA GRADUADOS

PROGRAMA EN GERENCIA DE EMPRESAS

MENCIÓN: GERENCIA DE OPERACIONES

GESTIÓN DE INNOVACIÓN TECNOLÓGICA

Autores:

Ing. David Chirin.

Ing. R!!"#$%% &$rnand$'.

Ing. R%and Vi()*a.

Ing. +g(i,$% Garrid

  Facilitador :

MS(.+$%vi! Chirin!

Ca,i#a!- Mar' d$ /01

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INTRODUCCIÓN

E% #)nd d$ h" $! )na !(i$dad (#2)$!3a 2r rgani'a(in$!- dnd$ 3da! %a!

a(3ividad$! dirigida! ha(ia %a 2rd)((i4n d$ ,i$n$! "5 2r$!3a(i4n d$ )n !$rvi(i

d$,$n !$r 2%an3$ada! (rdinada! " (n3r%ada!. D$ a%%6 7)$- %a! rgani'a(in$!

d$,$n d$8inir )na g$!3i4n $!3ra39gi(a 7)$ !$ an3i(i2$ a %! (a#,i!- " #an3$nga a

%a! $#2r$!a! ) rgani'a(in$! $n $% 3i$#2. Ad$#!- (# (n!$()$n(ia d$ %a

g%,a%i'a(i4n- %a a2$r3)ra (#$r(ia%- di(ha $!3ra3$gia d$,$ !$r !$n!i,%$ a in(%)ir $n

$%%a %a innva(i4n 3$(n%4gi(a; %! !$(3r$! $#2r$!aria%$!- d$,$n !$r (a2a($! d$

#an$,%i( d$ %a !a%)d $n $% 2a6!- $n dnd$ $% $!3ad- %a! rgani'a(in$!- %a!

in!3i3)(in$!- ($n3r! (#2r#$3id! (n $!3$ !$rvi(i- han d$

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d$(ir $n % r$8$r$n3$ a %a r$!2n!a,i%idad d$ 2r$v$n(i4n d$ $n8$r#$dad$! " %a

2r3$((i4n d$ %a !a%)d d$ %! 2r8$!ina%$! d$ %a $d)(a(i4n v$n$'%ana- #i%i3ar "

(#)nidad $n g$n$ra%. En3r$ %! !$rvi(i! 7)$ (n3$#2%an $!3a! in!3i3)(in$! d$

2r$vi!i4n !(ia% !$ $n()$n3ra $% La,ra3ri C%6ni(. D$ a%%6 7)$- %a G$!3i4n

$!3ra39gi(a d$ 2$ra(in$! $n $% %a,ra3ri (%6ni( d$n3r d$ %! in!3i3)3! d$

2r$vi!i4n !(ia%- d$,$ $n8(ar!$ $n %a 2%ani8i(a(i4n $!3ra39gi(a- %a $!2$(i8i(a(i4n

d$ %! 2r($!! " $% a%(an($ d$ !)! 2$ra(in$!- #3ivad a %a 3ra!($nd$n(ia 7)$

3i$n$n- $n %a 2r$v$n(i4n d$ $n8$r#$dad$! " $% #$

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!i!3$#a! d$ 2%an$a(i4n- (n3r%- #93d! 2ara %a !$g)ridad- (n3r% d$ (a%idad-

$!3r)(3)ra! d$ 2ag 2r $% 3ra,a

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2$ra(in$! d$ %! %a,ra3ri! (%6ni(! d$ %! in!3i3)3! d$ 2r$vi!i4n !(ia% d$ %a

(!3a ri$n3a% d$% %ag d$ Mara(ai,.

En r$%a(i4n a %a P%ani8i(a(i4n E!3ra39gi(a- $!2$(68i(a#$n3$ a %! r$!)%3ad! d$%

indi(adr O,

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• R$a%i'a(i4n d$ $=#$n$! d$ h$($!.• R$3ir d$ r$!)%3ad! d$ $=#$n$!.

,@ Cn!id$rar $% $n87)$ d$ 2r($!! 7)$ 2%an3$a Or3i' ?//1@- a 8in d$ 7)$ !$

a,ar7)$n 3d! %! $%$#$n3! d$% diagra#a ?$n3rada- a(3ividad$!- r$()r!!-(n3r%$! " !a%ida@.

En r$%a(i4n a %a Ca2a(idad d$ %! S$rvi(i! d$ %a! d! in!3i3)(in$!-

$!2$(68i(a#$n3$ $n %! indi(adr$! d$ 3i$#2 " v%),i%idad d$ %a d$#anda- %!

()a%$! #)$!3ran d$8i(i$n(ia 2r n 3$n$r a%3$rna3iva! 2ara $% #an$,%i(a

2rivada@ $n ,a!$ a %! r$!)%3ad! ,3$nid! $n %a inv$!3iga(i4n- 2ara %a

2r8$!ina%i'a(i4n " (r$(i#i$n3 2$r!na% d$ %! $#2%$ad! d$ %! %a,ra3ri!.

?,@ Cr$ar 2%an$! d$ #3iva(i4n !(i$(n4#i(! 2ara in($n3ivar a% 2$r!na% ar$a%i'ar !) 3ra,a

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$!3! %a,ra3ri!- a 8in d$ $vi3ar %! r$2r($!- (a#,i! d$ 2$r!na%- " d$ $!3a

8r#a ,rindar )n !$rvi(i $8i(i$n3$ " 2r3)n a% 2a(i$n3$.

REFERENCIAS BIBLIOGRAFICAS

C&ASE- R.; AUILANO- N. " +ACOBS- R. ?//@. Ad#ini!3ra(i4n d$ Prd)((i4n "

O2$ra(in$!. Man)8a(3)ra " S$rvi(i!F ?H $d.@. Bg3- C%#,ia. Edi3ria%

M(Gra&i%%JIrin.

ITZSIMMONS- +. " ITZSIMMONS M. ?/0/@. G$!3i4n d$% S$rvi(i O2$ra(in$!-

E!3ra3$gia- T$(n%g6a d$ In8r#a(i4nF ?KH $d.@. M9=i(. Edi3ria% M(GraJC%ina.

GONZLEZ- +. ?/0/@. T9(ni(a! " M93d! d$ La,ra3ri C%6ni(. ?H $d.@.

E!2a*a. E%!$vi$r Ma!!n.SC&ROEDER- R. ?//@. Ad#ini!3ra(i4n d$ O2$ra(in$! ?H $d.@. M9=i(.

Edi3ria% M(GraJ&i%%.

ORTIS SIERRA- O. ?//1@. L! R$3! d$ %a Ca%idad 2ara %a! P"#$!.