IDC Technologies Presentation

IDC Technologies

Staffing Services

Empowering Technologies Services, since 2003

www.idctechnologies.com


1. Mission, Vision & Values2. About IDC Technologies3. Insight at IDC4. IDC Hierarchy5. Delivery Structure6. SLA7. Escalation Matrix8. Recruitment Process9. Technology Portfolio10. Staffing Skills Practices 11. Industry Vertical Serviced12. Value Proposition13. Why IDC Technologies14. Partial List of Clientele15. Global Presence

Contents


Mission, Vision & Values

"To provide entire spectrum of IT Staffing solutions to our clients with High Quality and Cost effective benefits”

Our core values encapsulate Integrity, Reliability, Responsibility, Result Driven and Work Ethics “

We believe that "Service" and a "Service Attitude" to customers form the basis of the business. We have a passion for Excellence with the highest standards of "Service“


• Established in the year of 2003.• Headquartered at Silicon Valley in USA .• India headquarter in Noida with offices in Hyderabad, Bangalore &

Lucknow.• 80+ dedicated and trained recruitment professionals.• 150+ routinely hire of IT professional every month. • 70% repeat business from our existing business partner. • Internationally proven offshore project management capabilities.• An ISO 9001:2008 and SEI-CMM level 3 certified company.

About IDC Technologies


Insight at IDCSIZE

3 Continents 700 + Employees 10 Years Track Record

INFRASTRUCTURE 300 seating space

building 100% Power Back-Up 7.2 Mbps Internet Link 512 Kbps Back-up Link Fire-proof Back-up Off-site Location

SERVICES Staffing Services RPO/BPO Services Process Outsourcing Software Services


IDC Hierarchy

Board of Directors

Operation Head HR Head Sr. Business

ManagerFinance Head

Delivery Managers

Team LeadsRecruitersIT Support

HR- Inbound,HR-Outbound

Admin& Logistic

FinanceInvoices

Compliances & Business Supports

Business ManagerAssistant Manager

BDE


Delivery Structure

Sr. Business Manager

Account Manager

Delivery Manager

Team Lead SAP / ERP / CRM

Team LeadIT Infrastructure

Team of Recruiters

Team LeadWeb/Microsoft/DWH/Testing


SLA

No. Commitment Generic: 2/3 Resumes per requirement within 1 hourNo. Commitment Niche: 1/2 Resumes per requirement within 2 hoursNo. Commitment Sr. contractors: 2 Resumes per requirement.Response time - Generic: 20 -30 Minutes Response time - Niche: 2 HoursResponse time – Sr. contractors: 1-2 Day. Deployment time - Generic: 7-10 Working DaysDeployment time - Niche: 15-20 Working Days Deployment time – Sr. contractors: 21-30 Working Days Generic vs. niche support: 70%:30%Background Verification: Database Verification if Required by ClientAbort ratio: 7%-10% Capability enhancement: 100 % C2H %: 50 %C2H Minimum duration: 6 months


Escalation MatrixQuery Raised

Related to HR /Timesheet/ salary/Leave/Any Entitlement Related to Invoice

1st Escalation, HR Manager, (loop Business Manager) Solved

2nd escalation, Sr. Business Manager Solved

Not Solved

SLA 24 Hr’s SLA 24 Hr’s

Not Solved

3rd Escalation, India Operation Head

3rd escalation, India Operation Head

Not Solved

SLA 48 Hr’s SLA 48Hr’s

Not Solved

1st Escalation, Finance Manager, (loop Business

Manager )

2nd Escalation, Sr. Business Manager


Recruitment Process


Technologies PortfolioLanguages Java (J2ME, J2SE, J2EE), IBM, BEA Weblogic, Netscape, Silver stream, C++, MS .NET (ASP. Net, VB .NET, ADO.NET, C#), ASP/IIS, Perl, Python, PHP, Joomla, Drupal ,ABAP 4

Content ManagementMS SharePoint,Documentum, Vignette,Interwoven

Portals IBM Websphere, BEA, Portal, Vignette,Interwoven, TeamSite, Platforms, AS/400

Data Warehousing (ETL, OLAP) Cognos, Business Objects,Crystal Reports, Hyperion,Micro strategy, Informatica, Data stage

ERPSAP, Oracle Apps,PeopleSoft, JDE,MAPICS/BPICS, BAAN, JD Edward

DatabasesOracle, DB2, Sybase, My-SQL, SQL Server, Oracle, Progress , Teradata,IMS-DB,

Distributed TechnologiesCOM/DCOM/Active X, CORBA,RMI, BEA Tuxedo, CICS, Encina

Applications IntegrationWebMethods, SeeBeyond, TIBCO, BizTalk,Vitria, Sterling, Data Junction, MQ Series,MQSI, Crossworlds

e-CommerceMS Commerce Server, Intershops,Commerce One, Net. Commerce

CRMSiebel, Clarify, Oracle

IT InfrastructureLinux, Unix, AIX, OS/390, HP-UX, Solaris, Windows NT/2000,Citrix, Routers, Switches, VoIP, TCP/IP, Firewall

Testing QC, QTP, Win Runner, Load Runner, Black/White/Grey Box Testing, TCL/TK IT / Telecom

Android, Blackberry, iPhone Web OS, Symbian, VAS


Staffing Skills Practices. (Across India)

85% of service employees come in the Experience bracket of 2 to 5 years.

We also have 10% of our employees with 5 + Years experience.

Mainframe62

Testing156

ERP 180

Microsoft117

ITES120

Web189

Others67


Apart from IT companies, the industry verticals we serve on all technologies include:

Industry Vertical Serviced

Energy Trading Oil and Gas

Downstream, Upstream Drilling and Exploration

Banking, Financial Services and Insurance

Utilities

Power Generation Real Estate Retail Consumer Goods Software Development Transportation and Logistics Consulting

Financial Information Technology


• Bench: IDC maintains bench resources for most popular skill sets in the industry.

• Quality: Every profile presented by IDC Technologies to our client goes through stringent HR and Technical validation to ensure better hit ratio and expectation match.

• SLA’s: We have always worked on very aggressive SLA’s to ensure a quick turn around time in sourcing and efficient results.

• Low No Show ratio: By having a very strong validation process and experienced team we have ensured to keep our no show ratio to be less than 5% against the industry range of 17%.

• SPOC: IDC maintains policy of assigning Account Managers as a Single Point of Contact for any Client Organization.

Value Proposition


• Attrition control: Apart from having professional recruiters we also have a HR employee relations team, who constantly interact with our service employees both formally and informally to ensure the attritions are well within control and if any they are well informed.

• Employee Support: Employees are the core of IDC and to ensure their well being we have a dedicated employee support and various motivational events that helps us in retaining the employees and providing a better work culture.

• Replacement: IDC will provide the replacement on immediate basis if the resource will leave the organization or vendor during the contractual period or he/her performance is below expectations.

Value Proposition


Why IDC Technologies

Our Commitment

Client RelationshipBest shore teams deployment – onsite, offsite and

offshoreSPOCS as a Single Point of Contact for any Client

OrganizationOur Differentiators

Global Reach

Extensive Market Knowledge24X7 Resourcing Infrastructure in

India & USAWell defined qualitative process

Value Additions

Technology & IT Consulting Best Practices

Development Center – Class A Facility

BPO center – Class A Facility


Partial List of Clientele

http://jmlc-itec.uni-klu.ac.at/jpeg/hp-logo.jpg


Global Presence

India• Noida(HQ)• Hyderabad• Bangalore• Lucknow

Canada• Ontario

USA• Silicon

Valley(HQ)• Florida

IDC Technologies Presentation

Documents

Transcript of IDC Technologies Presentation