International Quality Standards

Presented by: Mohamed Mokhlef

Standards ? Standards are documents setting out

specifications, procedures and guidelines. They are designed to ensure products, services and systems are safe, reliable and consistent.

The meaning of standard is “of course, goes without saying”

Types of Standards

Standard

International Regional National

ISO

•Independent, non-governmental international organization.

•Founded on 1947 in Switzerland Organization

•ISO has published more than 21000 International Standards.Standards

•Sale of standards•Subscriptions from member bodies.Financial

•163 International Standard Bodies.Membership

Development of International Standards Six Stages

Proposal Preparatory

Committee Enquiry Approval Publicatio

n

International Standards are developed by ISO technical committees (TC) and subcommittees (SC)

Benefits of International Standards Economic Benefits

United Kingdom

Canada

$8.2 bn

$91 bn

Benefits of International Standards Benefits for Business• Cut Costs• Increase Customer Satisfaction.• Access New Markets.• Reduce their impact on the environment.

Benefits of International Standards Benefits for Consumers

• Confidence that they are,

Safe Reliable

Good Quality

Benefits of International Standards Benefits for Government

• National governments can use ISO standards to support public policy, which has a number of benefits, including:

1) Getting expert opinion2) Opening up world trade

Management System Standards A management system describes the set of

procedures an organization needs to follow in order to meet its objectives.

The benefits of an effective management system;• More efficient use of resources• Improve Risk Management.• Increase customer satisfaction as services &

products consistently deliver what they promise

Audit It is a systematic and independent examination to

determine whether quality activities and related results comply with planned arrangements and whether these arrangements are implemented effectively and are suitable to achieve objectives.

During an ISO Audit you verify that the management system is in

compliance with the relevant ISO standard check to ensure that the actions taken to

meet the quality objectives of the organisation are suitable

verify that any problems within the management system have been addressed

Look for any improvements that can be made to the system.

Types of ISO Audit

First•Known as an internal audit.•It is usually done by Internal Staff or

external company.

Second

•Known as a supplier audit.•It is usually done by lead auditors in

organization.

Third•Known as a certification audit.•It always carried out by a certification body

auditor.

Types of Management System ISO 9000 – Quality Management ISO 45001 – Occupational Health & Safety ISO 14000 – Environmental Management System ISO 22000 – Food Safety Management ISO 50001 – Energy Management ISO 31000 – Risk Management ISO 27001 – Information Security Management ISO 37001 – Anti-bribery Management systems ISO 26000 – Social Responsibility ISO 20121 – Sustainable Events Management ISO 4217 - Currency codes ISO 8601 - Time and date format ISO 639 - Language codes ISO 3166 - Country codes

ISO 9001, ISO

45001, ISO

14000, ISO

22000

ISO 9001 ISO 9001 is a standard that sets out the

requirements for a quality management system. It helps businesses and organizations be more efficient and improve customer satisfaction.

Benefits of ISO 9001 Enhanced customer satisfaction and improved customer

loyalty. Increased revenue and market share obtained through

flexible and fast responses to market opportunities. Enhanced business performance and better cost

management. Increased credibility and competitiveness in the market. Consistency in the delivery of your product or service. Lower costs and shorter cycle times through effective

use of resources. Improved communication, planning and administration

processes.

ISO 45001 It is occupational health & safety standards &

it is responsible for minimizing risks during the work.

2.34 Million Deaths

660,000 deaths; cancers

317 Million Accident

2013 Per Year Annually

Benefits of ISO 45001 Determining the hazards and OH&S risks

associated with its activities; seeking to eliminate them, or putting in controls to minimize their potential effects.

Establishing operational controls to manage its OH&S risks and its legal and other requirements.

Increasing awareness of its OH&S risks. Evaluating its OH&S performance and seeking to

improve it, through taking appropriate actions. Ensuring workers take an active role in OH&S

matters.

ISO 14001 ISO 14001 is the world’s most recognized

framework for environmental management systems (EMS); that helps organizations both to manage better the impact of their activities on the environment and to demonstrate sound environmental management.

154 572 certificates

2007

148 Countrie

s

Benefits of ISO 14001 Demonstrate compliance with current and future

statutory and regulatory requirements. Increase leadership involvement and engagement of

employees. Improve company reputation and the confidence of

stakeholders through strategic communication. Achieve strategic business aims by incorporating

environmental issues into business management. Provide a competitive and financial advantage

through improved efficiencies and reduced costs. Encourage better environmental performance of

suppliers by integrating them into the organization’s business systems.

ISO 22000 ISO food standards create confidence in the

products we eat and drink.

ISO food standards provide benefits for all participants in the supply chain, from farm to transportation and logistics, from manufacturing to retailing and services, from consumers to regulators and analytical laboratories.

ISO brings all stakeholders on board to share best practice, promote state-of-the-art technology, and ensure safety and quality.

Benefits of ISO 22000 Industry: Farmers, manufacturers, retailers

and service providers benefit from not having to comply with multiple specifications and requirements for different markets.

Regulators: Regulators can rely on trusted internationally harmonized solutions, which are continually reviewed and improved, as a technical basis for market-friendly regulations that meet the expectations of citizens.

Consumers: ISO standards ensure the safety and quality of products to protect consumers worldwide.

Certificate Certification can be a useful tool to add

credibility, by demonstrating that your product or service meets the expectations of your customers. For some industries, certification is a legal or contractual requirement.

ISO develop International Standards, such as ISO 9001 and ISO 14001, but it is not involved in their certification, and do not issue certificates. This is performed by external certification bodies, thus a company or organization cannot be certified by ISO.

Thank YouAny Questions ?