Jonathan Delgado Gallegos Circuito Canada 275 Int.13

Col. Villas TerranovaEmail: jondelgado31@gmail.com

Cell phone: 33 12340499

ObjectiveI am a talented and ambitious individual with a strong aptitude in administrative work. With an excellent grip over Service quality. I continuously work to obtain a position where my abilities and skills will be utilized, towards the growth of the organization and to my own continuous personal growth.

Work Experience

2015- Current Employment – Tata Consultancy Services

Position: I am in charge of the Partner Experience departmentCampaign: SunEdison RSCFunction: I am responsible of onboarding dealers & continuously following up with the current dealers. It is an extensive department. Some of my activities include sending & Reviewing Legal agreements for new and current dealers, updating the dealers profiles, background checks, verifying the legitimacy of the business registration & contractors license, granting Access to tools and web based programs accordingly, work hand on hand with the Legal, Finance & Tech departments as well as the regional managers and the VP to ensure the my process is completed.

2014- 2015- Tele performance

Position:    Technical support - Bilingual representative      Campaign:   Wincor Tech Support/ Part Ordering   Function:  Technical Support / Part Ordering/ Back Office

2012 - 2014 - Teletech. S.A de C.V.

Position:      Escalated Technical support issues & Customer care - Bilingual representative

     Campaign:     Bank of America       Function:     Assist customers with technical problems on their pc and mobile device.

Make changes on corporate & Personal credit card as well as loan accounts. I have experience in twenty six internal programs.

            2012 - 2013 - Teletech. S.A de C.V.

          Position:    Technical support - Bilingual representative         Campaign:   T-Mobile       Function:   Assist customers with technical problems on their mobile devices and mobile service with a large variety of phones and broadband devices. Work with all mobile device platforms and troubleshooting any issue the customers may have (data, mms, sms, apps, blackberry, vm, vvm services. On broadband devices I do troubleshooting on the device to establish the connection within the data device and computer, I have experience in nine internal programs.                            2011-2012 West Contact Services

      Position:     Sales- Bilingual Representative       Campaign:  Avis & Budget group       Function:    Take car rental reservations for customers and identifying

Which vehicle will best meet their expectations and find them a Price that meets their budget.  

Academic information          Universidad De Guadalajara                    - 2007-2010              West Jordan Middle School in the US   - 2004-2007              Arcadia Elementary School in the US   - 1997-2004        

Computer Skills Microsoft Word Excel PowerPoint Outlook

Strength       

I have experience working under Pressure. I provide an enthusiastic personality to the team. I am fluent in both English and Spanish from an earlier age. I have great problem solving skills. I like to be original and help provide ideas.  Execute a task within a short period of time. I am a fast learner.

References Karla Delgado Gallegos        3316054817 Juan Carlos Villada         3321173207 Marina Gallegos         3319593580