Presentation pk 2013 large eng
-
Upload
gregorio-bordoy -
Category
Documents
-
view
110 -
download
0
Transcript of Presentation pk 2013 large eng
Presentacin de PowerPoint
pkservicesgroup.com
PK services group is our umberella brand and stems from preverisk, the foundation stone upon which the rest of the company is built 1
improving your business
pkservicesgroup.com
Our objective is to improve your business..All businesses are like uphill cycling, if you stop pedalling you will go backwards.2
Consultation, auditing and training for tourism and the hospitality sector. We work in 10 different countries for 500 clients
pkservicesgroup.com
Countries: Costa Rica, Aruba, Mexico, Dominican Republic., Cape Verde, Spain, Egypt, Turkey, Greece and the UK3
pkservicesgroup.com
Some of our most well known clientsthey all have different projects in different places and we adapt to each one as required
4
50 professionals at your servicebiology, chemistry, veterinary science, environmental studies, food science and technology, tourism, hotel and catering, marketing, psychology, languages etc. working to improve your business
pkservicesgroup.com
50 professionals qualified in different specialities at your service: biology, chemistry, vetererinary science, evviromental studies, food science and technology, tourism, hotel and catering, marketing, psychology,languages etc. all of them trained under the same methodology aimed at giving the best service to you
5
International Professional Public Liability Insurance Policy with a cover of 2.000.000
pkservicesgroup.com
We have an International Professional Public Liability Insurance Policy with a cover of 2,000,000 euros against any eventualiites derived from opinions and recommendations made by our consultants and auditors
6
pkservicesgroup.com
Our different brands define different types of services which we will now go into in more detail.
7
We guarantee the health of your clients and prevent claims, fines or even business closuresPreventative plans adapted to your needs
Food safety (HACCP) Recreational water safety Legionella preventionNorovirus preventionpreverisk.com
We work to guarantee your clients health and to prevent claims, fines or even business closures. We use custom made advanced preventative plans which comply with local and international legislation as well as with the requirements of our clients and Tour Operators:
food safety (HACCP) Recreational water safety Legionella preventionNorovirus prevention
8
Creation of Manuals and Specialised DocumentationAudit ReportsSamplingTrainingInvestigation and control of outbreakspreverisk.com
Creation of PERSONALISED manuals and documentationCreation of processes, plans, documents and custom made record keeping for your business in line with international, national and Tour Operator based recommendations.
Audit Reports Personalised Inspection reports for each business;modules, departments, areas, non conformities, scoring corrective actions graphs, photos,videos etc. . Meeting and document delivery in situ following the audit
Monthly collection of samples for microbiological analysisProgrammed collection of samples dependent on legal and operational requirements.
TrainingFollowing a previously agreed programme and calendar. - Certification in Food Handling - Certification in Legionella Prevention - Certification in Pool Safety and Maintenance - Certification in Norovirus Prevention
Telephone assistanceEmergencies, 24 hours x 365 das. Consultations, office hours9
preverisk collaborates with ABTA & FTO in the Health & Safety Technical Guide
preverisk.com
This is a booklet which is published every few years by ABTA and FTO (abta.uk.com) and deals with the steps to follow regarding the health of tourists in their holiday destinations. It can be said that it is the guide used by almost all Tour Operators worldwide. We are able to provide a link for you to be able to download a copy if required (please request via GB).10
We can manage the claims made by your guests regarding health and illness in their holiday destinations
We will reduce the economic compensation and costs orginating from the claimshotelclaim.com
We can manage the claims made by your guests regarding health and illness in theirholiday destination
We will reduce the economic compensation and costs orginating from the claims
11
Management and handling of the claim (including the technical reports for defence) until the case is closed, in some cases this can take up to 5 years.hotelclaim.com
We have a team dedicated to the management and handling of claims, supported by experts in enviromental health and accidents, who can deal with all aspects of the handling of the hotel claim
Their main areas of work are :
Creation, supervision and administration of documents generated for the prevention programme (policies, records, procedures, external audits..)
Management and handling of the claim from the opening of the file following the first official communication of the claim, through all the stages and developments (including the technical defense reports) until the closure of the case which can, in some cases, take from 3 to 5 years
12
Measure Result Training to improve
We help you to make improvements based on your clients perceptions.Many clients are unclear on how to define quality, but still make assessments based on their perceptions .equtel.com
13
2 stagesMeasure client satisfaction
Questionnaire Online reputationMystery shopper
Training
Analyse needs Design training plan Carry out training Results
equtel.com
2 Stages
1) Measure client satisfaction
Through questionnairesWe adapt and personalise the questionnaire to your requirements.We will send our consultants to your business at pre agreed times and they will give out the questionnaires, interview the guests and gather information which will then be sent to you in a report form .
Through your online reputationOur methodology filters all the comments which are generated on the web and converts them into a strategic value for the business: Holiday Check, Trip Advisor, Trivago etc
Through the mystery shopperThis is the most efficient way of finding out the kind of service which your guests are receiving and of motivating your employees to work in the best possible way.
2) Training
Analyse needs Design training plan Carry out training Results Continued improvements
Training adds value to a business and from eQutel we can provide a range of training courses adaptable to your type of business dependent on time available, location for training or how to carry out/focus the training course.
Improve the professionalism of the staffImprovements which will promote loyalty and increase sales whilst always adapting to the circumstances and typeImprovements to promote positive changes of attitude and concientiousness among the staff
14
Your commitment to sustainable development Tourism which respects the natural, cultural, social and economical environment of a communitytravelifecolletion.com
Your commitment to sustainable development Growing in importance those touristic activities which respect the social, cultural and natural environment, have community values which promote a positive exchange of experiences between residents and visitors , where the relationship betweeen the tourist and the community is fair, where the benefits of the activities are shared equally and where the visitors, truly want to participate in their travel experience .
15
What is TraveLife?International certification which improves your commitment and responsibility towards the environment and the social community.
Why TraveLife?It is the only eco-label promoted by the leading Tour Operators and associations from:Canada Denmark Finland France Germany Netherlands Norway Sweden Switzerland United KingdomCommercial advantagestravelifecolletion.com
What is TraveLife?It is a simple user friendly system geared towards commitment to and responsibility for sustainablity. It has been developed by the FTO in collaboration with different associations and federations of travel agencies and tour operators in Europe and North America
Why TraveLife?Unlike other eco-labels or certificates, Travel Life is designed exclusively for the tourist industry and is supported by the Tour Operators , who publish and promote on their websites and in their brochures hotels which are registered in the system. These hotels benefit from the commercial advantages whilst making savings due to effective sustainable management
How does it work?
1.- Register + self audit + manuals (free) www.its4travel.com2.- Suscription (250 - 750) dependent on size of hotel and location.3.- Adaptation of criteria and solutions of the self assessment, manuals ; use external specialized companies , e.g pk services group4.- Certification: company accredited by TraveLife, e.g pk services group.
16
We improve client satisfaction through the gastronomy offered in your establishment
We help to make improvements regarding image, service, trends, costs and quality of production
inqook.com
Our team is led by Josep Mor (Professional Coach & Kitchen Chef Instructor), who has more than 15 years experience helping to provide solutions for over 100 clients.
Image & Trends in Buffet Presentation Practical training for hotel kitchen teamsSpecialised training in show cookingGuest Service from the KitchenImlementation of new trends for the BuffetHigh impact training in gastronomic techniques and trendsDevelopment of complimentary strategies for the total satisfaction of the guest by internal and external surveys and online reputation17
Our objective is to provide the required knowledge in such a way that it becomes a competitive and promotional value that can help to attract new guests as well as retain current ones
nutriqook.comFood Allergies and Healthy Eating
18
What is a food allergy?It is a reaction of the immune system associated to food
Work plan? Training in the prevention of culinary contaminationRevision of menus. Design of new dishes and menus
nutriqook.com
What is a food allergy?A food allergy is a reaction of the immune system associated with the ingestion, contact or inhalation of certain foods such as eggs, seafood, dried fruits,food containing gluten, etc. Food allergies are a public health issue and a worry both for the consumer and for food based businesses.
Work plan? Your staff will be trained in how to carry out their jobs effectively whilst preventing any culinary contamination via allergenic agents.The menu will be studied in order to find the main allergens which exist in dishes offered/on the menu. Dishes and menus which do not contain the main allergens will be designed
19
What is healthy eating?It is the correct provision of nutrients to our bodies
Work Plan?Training in: Choosing healthy foodCulinary appearanceIngredientsAn audit of your present culinary techniques will be carried out to look for areas for improvementnutriqook.com
What does healthy eating mean?Healthy eating means the correct provision of nutrients, limiting hypercaloric foods, saturated fats and cholesterol whilst ensuring the provision of essential elements like vitamins,antioxidants and minerals thus helping to prevent illness.
Work Plan?Your staff will be trained in: a. how to choose healthy food, b. culinary appearance, c. ingredients An inspection on the culinary techniques practiced in your business will be carried out to look for areas of improvementThis will enable improvements in the nutritional profile of food on offer in your business
20
=RESULTS
(integration of services + experience + creativity)=(made-to-measure projects)=(unbeatable quality/price)
pkservicesgroup.com
Our integration of services along with our experience and creative capacity allows us to offer the market bespoke projects with unbeatable conditions of quality and price21
our cerficates help you to inform your clients about your values and benefits to them
pkservicesgroup.com
22