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Ingls para dependientes ovendedores: frases tiles
Frases shop assistant (dependiente)
How can I help you?Buenos das, en qu le puedoayudar?
Can I help you?Le puedo ayudar?
Can I help you find something? Le puedo ayudar a buscaralgo?
Would you like to try this dress/ t-shirt on?Le gustaraprobarse este vestido/camiseta...?
We!"e got this / these in lots of different
colours.Tenemos este / estos... en muchos colores dierentes.
#o you like this shirt?Le gusta esta camisa?
What si$e are you?!u talla usa?
Would you like me to get you a different si$e?!uiere quele traiga otra talla?
Would you like me to get them in a different
colour?!uiere que se los traiga en otro color?
%es& here you are. ", aqu tiene.
%es& of course. ", por supuesto.
I!m afraid not. #o, lo siento.
'here!s one left in lue& white !ueda uno/una en a$ul,blanco...
'here!s none left. #o queda ninguno How do they look on you?%&mo le quedan?
How does it look on you?%&mo le queda?
#o you want anything else?#ecesita algo m's?
It is dollars / pounds / euros. "on.... d&lares / libras /euros.
'hat is dollars / pound / euros. "on.... d&lares / libras /euros.
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%ou can pay with cash or credit card. (uede pagar eneectivo o con tar)eta de crdito
Here!s your change. *qu tiene su cambio
Would you like a gift receipt?!uiere tiquet regalo?
%our receipt is in the ag. Lleva el tiquet en la bolsa.
eep the receipt for all e*changes and refunds. %onserveel tiquet para cualquier cambio o devoluci&n.
%ou!"e got thirty days to return it for either a refund or an
e*change. Tiene + das para cambios y devoluciones.
+orry& we don!t accept refunds or e*changes. Lo siento, noaceptamos ni cambios ni devoluciones.
Frases customer (cliente)
%es& I was looking for Buscaba...
,o& thanks I!m ust looking. #o gracias, s&lo estoy mirando.
.*cuse me& Ha"e you got a/any?-isculpe, tiene...?
Can I ha"e/ I!d like !uiero...
#o you ha"e this / these in lack? Tiene este / estos...en negro?
Ha"e you got a igger / smaller si$e?Tiene una talla m'sgrande / m's pequea?
Will you e getting anymore in this week? ais a recibirm's este semana?
Can I try this on? 0e puedo probar esto?
Where are the fittings rooms?-onde est'n los
probadores? 'hank you I think I!ll lea"e it for now. 1racias, creo que lo
voy a de)ar estar de momento.
How much does it cost?%u'nto cuesta?
How much is that? / How much is it? %u'nto vale? o%u'nto es?
How much are they? %u'nto cuestan?
How much does it cost?%u'nto cuesta?
What!s the price?!u precio tiene?
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kay& thank you. 23ll ta4e it.
Can I pay y credit card?(uedo pagar con tar)eta?
Can I ha"e the receipt& please?0e puede dar el tic4et, poravor?
Can I ha"e a gift receipt& please?0e hace tiquet regalo,por avor?
Can I ha"e it wrapped for gift?Lo puede envolver pararegalo, por avor?
Can I get a refund?"e aceptan devoluciones?
.emplo de con"ersaci0n
" 5 "hop assistant 6dependiente7
%5 %ustomer 6cliente7
+1 2ood morning& how can I help you? Buenos das, en qu le
puedo ayudar?
C1 I was looking for a umper Buscaba un )ersey
+1+ure We ha"e got different models Come with me& please
I!ll show them to you
%laro. Tenemos distinto modelos. *comp'eme, por avor. "e los
ensear.
+1 3ook at this one #o you like it? 0ire este. Le gusta?
C1 ,ot really#o mucho
+1 What aout this one? qu tal este otro?
C1 %es& I like it ", me gusta.
+1 We!"e got it in different colours1 lue& white& red and
lack. Lo tenemos en dierentes colores8 a$ul, blanco, ro)o y negro.
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C1 In red& please 9n ro)o, por avor.
+1 What si$e are you?!u talla usa?
C1 4edium. La mediana
+1 Here you are.*qu tiene.
C1 Can I try it on?0e lo puedo probar?
+1 f course& come with me& please I!ll take you to the fitting
room (or supuesto, acomp'eme, por avor. Le acompaar a losprobadores.
Pasado un rato....
+1 How does it fit?!u tal le queda?
C1 I think it!s 5uite ig%reo que es un poco grande.
+1 Would you like me to get you a different si$e?!uiere que le
traiga otra talla?
C1 %es& please& a small ", por avor, una pequea.
+1 6ight away. 9n seguida
Pasado un rato...
+1 #oes this one fit etter?Le queda me)or este?
C1 %es& it!s perfect I!ll take it ", est' perecto. 0e lo llevo
+1 #o you need anything else? #ecesita algo m's?
C1 ,o thanks& that!s all#o gracias, eso es todo.
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En caja...
C1 How much is it?%u'nto es?
+1 It!s 78&89: "on :;,;< euros.
C1 kay ale
+1In cash or y credit card? 9n eectivo o con tar)eta de crdito?
C1 Credit card& please Tar)eta de crdito, por avor
+1 Can you enter your pin numer& please? 2ntroduce su
n=mero de pin, por avor?
+1 k& so here!s your receipt eep it for all e*changes and
refunds >4, aqu tiene su tic4et. 1u'rdelo para cualquier cambio o
devoluci&n.
C1 'hank youBye. 1racias, adi&s.
+1 'hank you +ee you soon1racias a usted. asta pronto.
https://youtu.be/HSlbU_ZWf!
https://youtu.be/a"a#U$gf%&'
https://youtu.be/()*de_+Z,U'
https://youtu.be/-,p"+(0(s
https://youtu.be/1-23gs45617
https://youtu.be/8glZp4(92W&
https://youtu.be/7Ih-ve;%(!
https://youtu.be/sH'"1
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https://youtu.be/Ih9t_f=>)(&
https://youtu.be/_9"2#te?$ho
https://youtu.be/'Z_@io2fdZ&
+H;;I,2 3=6%
;eople1
Customer
Cashier / clerk
Attendant / assistant
Manager
+hopping1
Wallet (male)
Purse (female)
Scale
Till / Counter
arcode
!ecei"t
#ift recei"t
Aisle
Shelf / shel$es
Trolle% / s
asket / s
&ift / s
Escalator / s
ag / s
'itting rooms / changing rooms
Ways to ;ay1
https://youtu.be/IhQt_fxGOcwhttps://youtu.be/_QC3qte95hohttps://youtu.be/MZ_Fio3fdZwhttps://youtu.be/IhQt_fxGOcwhttps://youtu.be/_QC3qte95hohttps://youtu.be/MZ_Fio3fdZw7/25/2019 Ingls Para Dependientes o Vendedores
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Cheues
Cash
otes
Coins Card machine
Cho" and "in machine
Credit cards / de*it cards
&o%alt% card
Where to >uy1
con$enience store / general store / ne+sagents /
de"artment store / sho" / store
chemist / "harmac%
to% sho" / to% store
*ook sho"
ladies clothing sho" / *outiue
men,s clothing sho" / tailor
shoe sho" / co**ler,s
je+eller,s / je+eller% store
o"ticians / o"tometrists
electrical store
record sho"
ironmonger,s / ironmonger%
charit% sho" / second hand sho"
ha*erdasher,s / ha*erdasher%
sho""ing centre
sho""ing mall / mall
market
florist / *otanist
*utcher,s
fishmonger,s / seafood store
greengrocers / grocerystore
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*aker,s / ba4ery
delicatessen
grocer,s
- store / home su""l% store hard+are store
o@licence
"ost office
su"ermarket
gardening store / gardening centre
A"9AL (C*"9" T*T * %L9CD >C %A"T>09C
021T A"9
7 Finding the right store / shop
@uestions1
Can %ou recommend a good to% sho"/store0
s there a chemist / "harmac% in this area0
Where can get "et food from0
Where is the nearest sho""ing centre0
Could %ou direct me to the nearest "ost office "lease0
-o %ou kno+ +here the nearest hard+are store is0
6esponses1
There is a reall% good *ook sho" just around the corner.
ou can *u% that here in the hotel.
The nearest one is a fe+ mile a+a%.
The *est to% sho" is in the sho""ing centre.
The "ost office isn,t o"en on Sunda%s.
The con$enience store on the corner might sell that.
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A pening times
@uestions1
What time are %ou o"en until0
What time do %ou close toda%0
Are %ou o"en on the +eekends0
Are %ou o"en all da%0
What are %our o"ening hours0
Are %ou o"en on Sunda%s0
Are %ou o"en e$er% da% during the +eek0 What time do %ou o"en tomorro+0
6esponses1
We,re o"en from 1am to 2"m.
We,re o"en on +eekda%s onl% (Monda% to 'rida%).
We,re o"en from 34am to 5"m.
We,re o"en 6 da%s a +eek.
We,re o"en 78/6 (78 hours a da%9 6 da%s a +eek).
We,re closed at lunchtime9 *et+een 37"m and 7"m.
We,re closed on ank :olida%s (national holida%s).
B +electing goods
Clerks / =ssistants @uestions1
Can / Ma% hel" %ou0
Can hel" %ou find something0
What colour +ould %ou like0
What si;e +ould %ou like0
s there an%thing else can hel" %ou +ith0
Would %ou like to tr% it on0
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s that an% good0
What can do for %ou0
:o+ does it fit0
:o+ a*out this one0 An%thing else0
Would %ou like an%thing else0
Customers @uestions1
E
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s this in the sale0
Clerks / =ssistants 6esponses1
,m afraid that,s the onl% colour +e ha$e.
Sorr%9 +e don,t ha$e an% more in stock.
Sorr%9 +e don,t sell those / them here.
,m afraid +e don,t ha$e an% more left.
ha$e e
t comes +ith a manufacturer,s +arrant%.
t comes +ith a 3?%ear guarantee.
The changing / fitting rooms are that +a%.
The scales are *% the counter o$er there. That,s +here
%ou can +eigh %our groceries.
That one is =.("rice).
The%,re =.("rice) each.
ou can get a refund if %ou kee" the recei"t safe9 and
*ring it *ack +ithin 7 +eeks.
Customers 6esponses1
don,t need an% hel". ,m just *ro+sing9 thanks.
o9 ,m just looking9 thanks. Wo+9 that,s chea">
That,s good $alue.
@h9 that,s e
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t,s too long / too short.
t,s too tight / too loose.
D 4aking payment
Cashiers / Clerks @uestions1
Are %ou in the ueue0
Are %ou *eing ser$ed0
Who,s ne
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Could %ou gift +ra" that for me "lease0
Can "ut one item *ack9 "lease0 ,$e changed m% mind
a*out this one.
Could lea$e m% *ags here9 and "ick them u" later9"lease0
-o %ou offer a cash discount0
-oes it ha$e a +arrant% / guarantee0
Cashiers / Clerks 6esponses1
We take / acce"t all major credit cards.
Sorr%9 +e don,t acce"t cheues.
,m afraid +e take cash onl%.
We,re offering 2 months credit9 +ith no de"osit9 if %ou,re
interested.Customers 6esponses1
,ll "a% in cash
,ll "a% *% card
:ere,s =.(mone%)9 kee" the change>
That,s it for toda%.
That,s all9 thanks.
Thank %ou. :a$e a good da%>
9 6eturns and complaints
@uestions1
Who can s"eak to a*out making a com"laint0
Could ha$e a refund "lease0
Can s"eak to the manager "lease0
,d like to return this "lease.
,d like to make a com"laint.
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,d like to change this for a different si;e "lease.
-o %ou ha$e the original recei"t0
-id %ou *u% it from one of our other stores0
Can ask +h% %ou,re returning it "lease0 Can ask +h% %ou,$e changed %our mind "lease0
6esponses1
t doesn,t +ork.
t doesn,t fit.
t +as a gift9 *ut don,t like it.
t +as a gift9 *ut the "erson *ought it for doesn,t like it.'HI,2+ W6I''., , +I2,+ 'H=' % 4I2H' +..
@PE
C&@SE-
@"en 78:!S (:@!S) a da%
S"ecial offer
SA&E Clearance sale
Closing do+n sale
E$er%thing must go>
&iuidation sale
#reat $alue "roducts
#ood $alue
argains 3 #ET 3 '!EE
u% one get one hal"rice
:alf "rice sale
64B @'' EE!T:#
!educed to clear
@ut for lunch
ack in 3D minutes
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ack at 7PM
Sho"lifters +ill *e "rosecuted
CCT in o"eration
+I,2 = C6.#I' C=6#
enter %our "in
"lease +ait
remo$e %our card
signature
;6IC.+ =,# ,4>.6+
E0(*C2">#"
.*ample Con"ersation 71
AG Which sofa should +e *u%0 can,t decide>
G This one is larger9 *ut it,s more e
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AG need a ne+ +atch9 *ut don,t kno+ +hich one to get. Can
%ou gi$e me an% suggestions0
G !ole< +atches are *etter than Sekonda9 *ut the%,re not as
afforda*le. Sekonda +atches are *etter $alue for mone%.
.*ample Con"ersation B1
AG like the red s+eater. What do %ou think0
G like the red one too9 *ut think the *lue one is *etter9 and
the green one is *est. The green colour reall% suits %ou.
.*ample Con"ersation D1
AG What do %ou think of this dress0 -oes it suit me0
G t suits %ou +ell9 *ut the floral "rint one is m% fa$ourite9 and
it,s more suita*le for this season.
#ifferent ways of asking someone to +HW yousomething
Can %ou sho+ me the =.. "lease0 (nformal)
Could %ou sho+ me the =.. "lease0 (nformal / 'ormal /
More Polite)
Would %ou *e so kind to sho+ me the =.. "lease0
('ormal)
,d like to see the =.. "lease.
Could %ou direct me to the =. aisle "lease0When you want to '6% something& you can say1
-o %ou ha$e an% testers for these (li"stick) colours0
Can tr% it / them on9 "lease0
Could tr% it / them on9 "lease0
s it oka% if tr% this / these on0
Where can tr% it / them on0 Where are the changing rooms9 "lease0
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If youd like the shop assistant to gi"e you a#IFF.6.,' +IE. 6 C36& you could say1
-o %ou ha$e it / them in si;e =.. "lease0
-o %ou ha$e this/these in a smaller / *igger / larger si;e
"lease0
Can tr% the larger / small one "lease0
-o %ou ha$e it / them in a different colour "lease0
This is a little too tight / loose9 do %ou ha$e another one0
When you finally decide what you want to >%& youcan say1
Wo+9 this one is great. ,ll take it>
This one is "erfect9 ,ll take it thanks.
,ll ha$e this one9 "lease>
Can *u% the =. 9 "lease0
:o+ much is it / are the%0
,d like to *u% this one9 "lease.
,d like to *u% it / them9 "lease.
9K*0(L9 %>#9C"*T2># B9T99# * ">(
*""2"T*#T 6*7, %A"T>09C 6B7, *#- %*"29C 6%7
AG :i there9 can hel" %ou +ith an%thing0
G es "lease9 ,m looking for a T?shirt.AG What si;e are %ou0
G ,m a medium.
AG What colour +ould %ou like0
G Ma%*e a *lue or green one.
AG :ere %ou are. :o+ a*out these0
G Thank %ou. Can tr% them on an%+here0
AG Certainl%9 the changing room is o$er there.G Thank %ou.
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AG :o+ do the% fit0
G The%,re *oth fantastic. reall% like them.
AG es9 the *lue looks nice on %ou9 it reall% *rings out %our e%e
colour.
G Thank %ou. ,ll *u% *oth of them>
AG #reat> Please go to the tills9 and "a% o$er there.
G Alright9 thank %ou for %our hel".
CG Who,s ne
G Thank %ou9 good*%e>
9K*0(L9 %>#9C"*T2># B9T99# * %*"29C
6*7, *#- %A"T>09C 6B7
AG Are %ou ne
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G Can "a% *% cheue "lease0
AG o9 ,m afraid +e don,t acce"t cheues.
G @ka% no "ro*lem9 ,ll "a% *% de*it card then.
AG Please insert %our card into the machine9 and then enter
%our P.
G @ka%9 done.
AG Would %ou like me to "ut the gift recei"t in the *o< +ith the
+atch0
G es "lease9 that,ll *e "erfect.
AG :ere %ou go sir. Enjo% the rest of %our da%.
G Thank %ou $er% much>
A"9AL (C*"*L 9CB" C9L*T9- T> ">((2#1
;' ,6to place something on a surace or person7
Put%our items on the counter "lease.
Wh% don,t %ouput onthat ne+ jacket %ou *ought%esterda%0
'6% ,6to test an item to see i it is suitable7
Can trythese dresses onsome+here "lease0
'6% '6to test something to see i you li4e it7
,d like to try out this li"stick colour "lease9 do %ou ha$e atester for it0
'H6W ,6to Fear something casually7
,m looking for a sim"le9 comforta*le dress that can
justthrow on.#6; I,6to visit someone casually7
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Drop induring %our lunch *reak +hen %ou ha$e more
time9 and ,ll hel" %ou find the right "air of shoes for %ou.;6 I,6enter in high quantity7
The su"ermarket +as so *us% o$er the Christmas
+eekend. The customers startedpouring in9 as soon as the
doors o"ened>;; I,6to visit someone, inormal7
,ll *ook %ou an a""ointment9 and %ou canpop infor a
consultation +ith one of our o"ticians.>62H' I,6to ma4e something neF or the irst time7
We ha$e brought ina *rand ne+ summer collection no+9
so the old +inter range is on sale.C='H6W I,/CHC I,6to include in addition to something MNchuc4O is more inormal than throF7
f %ou *u% this la"to"9 ,ll chuck ina free la"to" case for
%ou..,# ;6to inally ma4e a decision abut something, aterlengthy consideration7
couldn,t decide +hich one to *u%9 so ended up*u%ing
*oth of themC4. ;6Fhen something is approaching/arriving7
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need to *u% a gift for m% friend9 his *irthda% is coming
up.'=. ;6to choose to start doing something neF7
,m thinking of taking upthe $iolin9 could %ou *u% one for
m% ne'6, #W,6to reuse or re)ect something7
:e *ought a reall% e;; '6to leave to go someFhere or a short time7
,m just going topop outto the cash machine9 could %ou
sa$e these items for me "lease0
,m justpopping outto *u% some *read and milk from the
local store.;' '6to choose not to be a part o something7
The% ga$e me the o"tion of getting e$er%thing on credit9
*ut opted out*ecause "refer *u%ing things u"front9 than
*eing in de*t.63. '6to decide that something is not suitable / removesomething rom a list o options7
,m not sure +hich la"to" to *u%. think ,ll rule outthis
one9 *ecause it,s too e
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;H=+. '6to gradually remove something rom ePistence inone place7
Sorr%9 +e don,t sell those an%more.Wephasedthem outlast %ear9 *ecause the% +eren,t $er%
"o"ular.+.33 '6to sell the Fhole supply o something7
,m afraid all those +atches ha$e sold outno+I the% +ere
$er% "o"ular o$er Christmas>
H.3; '6to assist someone7
Could %ouhelpme out"lease0 can,t do the ;i" u" on
this dress># ;6to asten something7
Could %oudothe ;i" upon this dress for me "lease0
+'=,# '6to be distinctive or more noticeable than others7
This s+eater stands outfrom the rest. lo$e the $i*rant
colours>W=3 ' ,6to abandon someone angrily7
+as so disa""ointed +ith their ser$ice9 that just walked
outon them9 and didn,t "a%>;=% FF6to pay bac4 all you oFe7
ha$e finall%paid offall the mone% o+ed on m% credit
card> t,s such a relief>;33 FF6to succeed in doing something diicult7
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Wo+9 not man% "eo"le canpull offthat outfit9 *ut %ou
look stunning in it>'; FF6to end or inish something in a special Fay7
got an ama;ing deal on this com"uter9 and to topit off9
the% ga$e me an e>6I; FF6to charge someone ePcessively7
The% ripped%ou off> *ought that for half the "rice in a
different store>
2I=C6to return something7
,ll ha$e to givethis ring backto Tom9 *ecause he *roke
off the engagement.'=. >=C6to decide on returning something in the nearuture7
,m going to takethis backto the store9 and see if canget a different colour.
;=% >=C6to pay Fhat you oFe7
f %ou get our lo%alt% card no+9 %ou +on,t ha$e to "a% the
+hole amount toda%9 instead %ou
canpayus backin installments each month.
'=3