ISO 9000/9001 and CMM
ISO 9000/9001 CMM
Definition
A set of documents dealing with quality
systems that can be used for external quality
assurance purposes.
The Capability Maturity Model describes the
principles and practices underlying software process maturity and
intended to help software organizations improve the maturity of their software process.
ISO 9000/9001 and CMM
ISO 9000/9001 CMM
Development By The International Standards Organization
By The Software Engineering Institute
Written for Wide range of industry Software industry
Documents Abstract Detailed
ISO 9000/9001 and CMM
ISO 9000/9001 CMM
Pages long Only 5 pages Over 500 pages
Concept To follow a set of standards to make success repeatable
To emphasize on achieving and improving its process continuously
Documents
On the customer/supplier
relationship to reduce a customer’s risk in
choosing a supplier.
The supplier to improve the internal software
process.
ISO 9000/9001 and CMM
ISO 9000/9001 CMM
ManagementResponsibility
Quality policy is defined, documented,
understood, implemented, and maintained; that
responsibilities and authorities for all
personnel specifying, achieving, and
monitoring quality be defined.
Quality policy is primarily addressed in
Software Quality Assurance.
ISO 9000/9001 and CMM
ISO 9000/9001 CMM
Quality System
Requires documented quality system, included
procedures and instructions, be
established.
Procedures are addresses and assured in Software
Quality Assurance. Software product Engineering tasks should be defined,
integrated, and consistently performed.
ISO 9000/9001 and CMM
ISO 9000/9001 CMM
Contract Review
Contracts are reviewed to determine whether the
requirements are adequately defined,
agree with the bid, and can be implemented.
Documented and reviewed and the
missing requirements are clarified.
ISO 9000/9001 and CMM
ISO 9000/9001 CMM
Design Control
Requires that procedures to control and verify the design be established. This includes planning
design activities, identifying inputs and outputs, verifying the
design, and controlling design changes.
The life cycle activities on requirements
analysis, design, code, and test are described in
Software Product Engineering.
ISO 9000/9001 and CMM
ISO 9000/9001 CMM
Document Control
Requires that the distribution and modification of documents be controlled.
The configuration management practices
characterizing document control are described in Software Configuration
Management.
ISO 9000/9001 and CMM
ISO 9000/9001 CMM
Purchasing
Requires that purchased products conform to
their specified requirements. This
includes the assessment of potential
subcontractors and verification of purchased
products.
This is addressed in Software Subcontract
Management.
ISO 9000/9001 and CMM
ISO 9000/9001 CMM
Purchaser-Supplied Product
Requires that any purchaser-supplied
material be verified and maintained.
Describing the use of purchased software. It does so in the context of identifying off-the-shelf orreusable software as part of planning.
ISO 9000/9001 and CMM
ISO 9000/9001 CMM
Product Identification
and Trace ability
Requires that the product be identified and
traceable during all stages of production,
delivery, and installation.
Software Product Engineering states the
specific need for consistency and trace
ability between software work products.
ISO 9000/9001 and CMM
ISO 9000/9001 CMM
Process Control
Requires that production processes be defined and planned. This includes carrying out production
under controlled conditions, according to documented instructions.
The procedures defining the software production process are distributed
throughout the key process areas in the various Activities
Performed practices.
Servicing Requires that servicing activities be performed
as specified.
Intended to be applied in both the software development and
maintenance environments,
ISO 9000/9001 and CMM
ISO 9000/9001 CMM
Training
Requires that training needs be identified and
that training be provided, since selected
tasks may require qualified personnel.
Records of training are maintained.
Identified in the training and orientation practices in the Ability to Perform
common feature.
ISO 9000/9001 and CMM
ISO 9000/9001 CMM
Quality RecordsRequires that quality records be collected,
maintained, and dispositioned.
Specifically pertinent to this clause are the testing and peer review practices in Software ProductEngineering.
Companies have ISO 9001 certification
AIR LIQUIDEALLIED SIGNAL AEROSPACEAMERICAN PACIFIC CORPORATIONAMERICAN TANK & FABRICATING CO.APPLIED MATERIALS, INC.ARCO CHEMICAL COMPANYASHLAND CHEMICAL CO.ASME INTERNATIONALASQAT&TBABCOCK & WILCOXBACARDI-MARTINI CANADA, INC
BAKER HUGHES MINING TOOLS, INC.BARCLAYS BANK, PLC.BASF CORPORATIONBAXTER DIAGNOSTICS, INC.BAYER CORPORATIONBECKMAN INSTRUMENTSBELL SOUTH TELECOMMUNICATIONS, INC.BELL TECHNOLOGIESBOEINGBOEING AEROSPACE OPERATIONSBOSE CORPORATION
Companies have ISO 9001 certification
BRISTOL- MYERS SQUIBBBRITISH STANDARDS INSTITUTION, INC.BURLINGTON PERFORMANCE WEARCAMPBELL SOUP COMPANYCANADA GENERAL STANDARDS BOARDCARRIER CORPORATION CATERPILLAR, INC.CHRYSLER CORPORATIONCIBA VISIONCREATIVE LABSCUTLER & HAMMER
DAIMLER CHRYSLERDIEBOLD, INC.DOW CHEMICAL DRAVODUNLOP TIRE CORPORATIONDURACELLE.I. DUPONTEASTMAN KODAKEATON CORPORATIONENTELA, INC., QSRDERICSSON, INC.ESSILOR OF AMERICA, INC.ESTEE LAUDER COMPANIESEXXON CHEMICAL COMPANY
Companies have ISO 9001 certification
EXXON COMPANY, INC.FISERVFORDFUJITSU COMPUTER PRODUCTSGE AIRCRAFT ENGINESGILLETTE GOODYEAR TIREGOODYEAR TIRE & RUBBER COMPANYHARBISON-WALKER REFRACTORIESHASBRO USA GAME MFG.HEWLETT PACKARD
HYUNDAI ELECTRONICS AMERICAIBMINGERSOLL-RAND INTL. SALES INCKOHLERKRUPP WERNER & PFLEIDERER CORPORATIONLOCKHEED MARTIN AIR TRAFFIC MANAGEMENTLOCKHEED MARTIN CANADALOCKHEED MARTIN ENERGY SYSTEMS
The criteria for getting ISO 9000/9001 certification
• Review the current operation and business structure of your facility.
• Provide an introductory session in ISO 9000/9001 requirements and instruct in the preparation of job descriptions and work instruction style documentation.
• Audit the completed job descriptions and work instructions and prepare the structure for the policies and procedures manual.
• Write the first draft of the policy and procedures manual to meet ISO 9000/9001 standards incorporating the existing documented work instructions.
The criteria for getting ISO 9000/9001 certification
• Submit first draft of manuals for review and approval. Prepare final draft of documentation and audit manuals for compliance to ISO 9000/9001 requirements.
• Train staff on the policies, procedures and work instruction manuals and receive feedback as to the accuracy of the documentation.
• Conduct a simulated third party audit of the implemented Quality System utilizing qualified auditors.
• Make final adjustments to the Quality System to prepare for certified third party audit.
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