▲ ▲
▼ ▼
▲ ▲
▲ ▲
▲ ▲
▼ ▼
▼ ▼
▼ ▲
▼ ▲
▲ ▲
▼ ▲
▲ ▲
-5.00%
-3.00%
-1.00%
1.00%
3.00%
5.00%
7.00%
9.00%
11.00%
13.00%
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
-5.00%
-3.00%
-1.00%
1.00%
3.00%
5.00%
7.00%
9.00%
11.00%
13.00%
-2.00%
0.00%
2.00%
4.00%
6.00%
8.00%
10.00%
12.00%
-0.10%
0.00%
0.10%
0.20%
0.30%
0.40%
0.50%
0.60%
0.70%
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
0.00%
0.50%
1.00%
1.50%
2.00%
2.50%
3.00%
0.00%
2.00%
4.00%
6.00%
8.00%
10.00%
12.00%
14.00%
16.00%
18.00%
20.00%
0.00%
2.00%
4.00%
6.00%
8.00%
10.00%
12.00%
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
20
2.30%
3.30%
4.30%
5.30%
6.30%
7.30%
43.0 49.9
60.8
79.6 84.3 90.8
97.2
0
20
40
60
80
100
120
2009 2010 2011 2012 2013 2014 2015
76% 80% 84% 86% 89% 90% 91%
24% 20% 16% 14% 11% 10% 9%
2009 2010 2011 2012 2013 2014 2015
Electronic channels Teller
33
101 123 162 190 328 323 324 316
3,513 4,674
5,713 5,820 5,157 5,732 5,573 5,815
1,159
1,485
1,844 2,091 2,226
2,295 2,311 2,327
327
342
365 401
437 460 459 455
2010 2011 2012 2013 2014 2015 2Q16 3Q16
Branches BCP
ATM's
Agentes
Branches Mibanco*
34
36
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
40
Table of calculations
Table of calculations
Client Segmentation
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