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TQMTOPIC : HR Development
&Management.
Salman Touheed
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CEOs point out
The best way to achieve organization
success is by involving & empoweringemployees at all levels
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Donald Peterson
Chairman of Ford
The whole employee involvement process
springs from asking all your workers the
simple question. What do you Think
StanleyThe teams at Goodyear are now telling
the boss how to run things. And I mustsay, Im not doing half-bad job
because of it
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INVOLVEMENT
TRAINING AND DEVELOPMENT
SELECTION
PERFORMANCE APPRAISAL
COMPENSATION SYSTEMS
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Involvement
Employee involvement in decision making
Empowerment is also effective for serviceindustries .
Coordinate the system & the People.
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Two production management styles
in manufacturing industries First is Buffered.approach is characterized by large stocks of
inventory & narrowly specialized workers.
Second is Lean.
lean system utilizing just-in-time (JIT)techniques,
Operate with small inventory stocks, milti-skilled
workers, & a team approach to workorganization.
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Training and Development
Increased involvement means more
responsibility, which requires a greater
level of skill.
Training benefits include:
1. Improved communications2. Change in corporate culture
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One area that should be common to all
organization training programs is
Problem solving
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Three Categories Of Training
1. Reinforcement of the quality message &
basic skill remediation.
2. Job skill requirements
3. Knowledge about principles of TQM.
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Topics of Quality Training.
Top companies commonly address thefollowing topics of quality training.
1. Quality awareness
2. Quality measurement
3. Process management & defect prevention
4. Team building
5. Focus on customer & Market
6. Statistics & statistical Methods
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Selection
Process of selection:
1. Decide what job involves
2. What abilities are necessary3. Then use established selection
techniques
like, ability tests, personality tests,interviews.
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People well suited for operating in a
quality climate may require additionalcharacteristics, such as:
1. Attitude,
2. Values
3. Personality type
4. Analytical ability
Persons working in quality climate need
sharp problem solving ability .
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Performance Appraisal
Purpose is to serve as a diagnostic tool
& review process for development of the
individual, team & organization.
Appraisal is used to determine
1. Reward levels2. Aid career development
3. Improve communication , etc
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Compensation Systems
Compensation system have been
based on:
1. Pay for performance2. Pay for responsibility