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Temporary Revision 1ISAGO Standards Manual
Effective May 2014
Edition3rd
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International Air Transport AssociationMontrealGeneva Edition3rd
Temporary Revision 1ISAGO Standards Manual
Effective May 2014
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ISAGO Standards ManualISBN 978-92-9252-253-7
2014 International Air Transport Association. All rights reserved.MontrealGeneva
NOTICE
DISCLAIMER. The information contained in thispublication is subject to constant review in the lightof changing government requirements and regula-tions. No subscriber or other reader should act onthe basis of any such information without referringto applicable laws and regulations and/or withouttaking appropriate professional advice. Although ev-ery effort has been made to ensure accuracy, theInternational Air Transport Association shall not beheld responsible for any loss or damage causedby errors, omissions, misprints or misinterpretationof the contents hereof. Furthermore, the Interna-tional Air Transport Association expressly disclaimsany and all liability to any person or entity, whether
a purchaser of this publication or not, in respect ofanything done or omitted, and the consequences ofanything done or omitted, by any such person or en-tity in reliance on the contents of this publication.
International Air Transport Association. AllRights Reserved. No part of this publication maybe reproduced, recast, reformatted or trans-mitted in any form by any means, electronic ormechanical, including photocopying, record-ing or any information storage and retrieval sys-tem, without the prior written permission from:
Senior Vice President
Safety and Flight OperationsInternational Air Transport Association
800 Place VictoriaP.O. Box 113
Montreal, QuebecCANADA H4Z 1M1
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ISAGO Standards Manual
Change/Revision History
The third Edition of the ISAGO Standards Manual has been developed by IATA, withsupport and guidance from the industry, including ISAGO Pool members, GOCmembers, IGOM Task Force and Ground Service Providers.
Step Name Date
Changes prepared by: Ground Operations - IGOMTask Force, ISAGO Poolmembers
October 2013
ISAGO Program Office
(IPO) Reviewed:
Monika Mejstrikova,Assistant Director, Ground
Operations Audits October 2013
Approved by: Catalin CotrutDirector, Audit Programs
October 2013
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TOC 1 GOSM Ed 3, October 2013
TABLE OF CONTENTS
TITLE PAGE
DISCLAIMER
CHANGE / REVISION HISTORY
TABLE OF CONTENTS ......................................................................................... TOC 1
LIST OF EFFECTIVE PAGES ................................................................................. LEP 1
RECORD OF REVISIONS ...................................................................................... ROR 1
DESCRIPTION OF CHANGES............................................................................... DOC 1
FOREWORD.......................................................................................................... FWD 1
APPLICABILITY ..................................................................................................... APP 1
INTRODUCTION ............................................................................................... INTRO 1
1 Purpose ......................................................................................................................... INTRO 1
2 Structure ........................................................................................................................ INTRO 1
3 ISAGO Standards and Recommended Practices (GOSARPs) .................................... INTRO 1
4 Guidance Material (GM) ................................................................................................ INTRO 2
5 Operational Audit .......................................................................................................... INTRO 3
6 ISAGO Documentation System .................................................................................... INTRO 3
7 English Language ......................................................................................................... INTRO 3
8
Manual Revision ............................................................................................................ INTRO 49 Conflicting Information .................................................................................................. INTRO 4
10 Definition ....................................................................................................................... INTRO 4
11 ISAGO Documents and Forms ..................................................................................... INTRO 5
12 Authority ........................................................................................................................ INTRO 5
ISAGO STANDARDS AND RECOMMENDED PRACTICES .......................................... I
SECTION 1 ORGANISATION AND MANAGEMENT (ORM-H) ......................ORM-H 0
1 Management and Control .................................................................ORM-H 1
1.1 Organisation and Accountability .................................................................................. ORM-H 1
1.2 Management Commitment ........................................................................................... ORM-H 2
1.3 (Intentionally Open) ................................................................................................... ORM-H 3
1.4 Communication ............................................................................................................ ORM-H 3
1.5 Management Review ................................................................................................... ORM-H 3
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ISAGO Standards Manual
GOSM Ed 3, October 2013 TOC 2
1.6 Provision of Resources ................................................................................................ ORM-H 4
1.7 Risk Management ........................................................................................................ ORM-H 5
2 Documentation and Records ...........................................................ORM-H 6
2.1 Documentation System ................................................................................................ ORM-H 6
2.2 Operational Manuals .................................................................................................... ORM-H 7
2.3 Records Systems ......................................................................................................... ORM-H 8
3 Safety and Quality Management ....................................................ORM-H 10
3.1 (Intentionally Open) ................................................................................................. ORM-H 10
3.2 (Intentionally Open) ................................................................................................. ORM-H 10
3.3 Safety Program .......................................................................................................... ORM-H 10
3.4 Quality Assurance Program ....................................................................................... ORM-H 11
3.5 (Intentionally Open) ................................................................................................. ORM-H 12
3.6 Outsourcing Quality Control Program ........................................................................ ORM-H 12
4 (Intentionally Open) ........................................................................ORM-H 14
5 Training and Qualification ..............................................................ORM-H 15
5.1 Load Control Training Program.................................................................................. ORM-H 15
5.2 Passenger Handling Training Program ...................................................................... ORM-H 15
5.3 Baggage Handling Training Program......................................................................... ORM-H 16
5.4 Aircraft Handling and Loading Training Program ....................................................... ORM-H 17
5.5 Aircraft Ground Movement Training Program ............................................................ ORM-H 18
5.6 Cargo and Mail Handling Training Program .............................................................. ORM-H 19
5.7 Security Training Program ......................................................................................... ORM-H 19
5.8
Dangerous Goods Training Program ......................................................................... ORM-H 205.9 Training Program (General) ...................................................................................... ORM-H 20
6 Security Management .....................................................................ORM-H 22
6.1 Security Program .. .................................................................................................... ORM-H 22
7 Ground Support Equipment (GSE) Management .........................ORM-H 23
7.1 GSE Maintenance ...................................................................................................... ORM-H 23
8 Unit Load Device (ULD) Management ...........................................ORM-H 24
8.1 ULD Airworthiness and Serviceability.. ...................................................................... ORM-H 24
8.2 ULD Loading .. ........................................................................................................... ORM-H 24
8.3 ULD Handling and Storage .. ..................................................................................... ORM-H 25
8.4
Facilities and Equipment .. ......................................................................................... ORM-H 25
Table 1.1 Documentation System Specifications ................................................................ ORM-H 26
Table 1.2 Airside Safety Training Specifications ................................................................. ORM-H 27
Table 1.3 Airside Driver Training Specifications ................................................................. ORM-H 30
Table 1.4 Load Control Functional Training Specifications..............................................ORM-H 31
Table 1.5 Load Control Dangerous Goods Training Specifications..................................ORM-H 32
Table 1.6 Passenger Handling Functional Training Specifications...................................ORM-H 33
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Table of Contents
TOC 3 GOSM Ed 3, October 2013
Table 1.7 Passenger Handling Dangerous Goods Training Specifications.......................ORM-H 33
Table 1.8 Baggage Handling Functional Training Specifications......................................ORM-H 34
Table 1.9
Baggage Handling Dangerous Goods Training Specifications..........................
ORM-H 34Table 1.10 Aircraft Handling and Loading Functional Training Specifications...................ORM-H 35
Table 1.11 Aircraft Handling and Loading Dangerous Goods Training Specifications........ORM-H 35
Table 1.12 Passenger Boarding Bridge Training Specifications.......................................ORM-H 36
Table 1.13 Aircraft Loading Supervisor Training Specifications.......................................ORM-H 37
Table 1.14 Aircraft Ground Movement Functional Training Specifications........................ORM-H 39
Table 1.15 Cargo and Mail Handling Dangerous Goods Training Specifications...............ORM-H 40
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ISAGO Standards Manual
GOSM Ed 3, October 2013 TOC 4
SECTION 1 ORGANISATION AND MANAGEMENT (ORM-HS) ................. ORM-HS 0
1 Management and Control .............................................................. ORM-HS 1
1.1 Organisation and Accountability ................................................................................ ORM-HS 1
1.2 Management Commitment ......................................................................................... ORM-HS 2
1.3 (Intentionally Open) ................................................................................................. ORM-HS 3
1.4 Communication .......................................................................................................... ORM-HS 3
1.5 Management Review ................................................................................................. ORM-HS 3
1.6 Provision of Resources .............................................................................................. ORM-HS 4
1.7 Risk Management ...................................................................................................... ORM-HS 5
2 Documentation and Records ........................................................ ORM-HS 6
2.1 Documentation System .............................................................................................. ORM-HS 6
2.2 Operational Manuals .................................................................................................. ORM-HS 72.3 Records Systems ....................................................................................................... ORM-HS 9
3 Safety and Quality Management ................................................. ORM-HS 10
3.1 (Intentionally Open)............................................................................................... ORM-HS 10
3.2 (Intentionally Open)............................................................................................... ORM-HS 10
3.3 Safety Program ........................................................................................................ ORM-HS 10
3.4 Quality Assurance Program ..................................................................................... ORM-HS 11
3.5 (Intentionally Open)............................................................................................... ORM-HS 12
3.6 Outsourcing Quality Control Program ...................................................................... ORM-HS 12
4 (Intentionally Open) ..................................................................... ORM-HS 14
5 Training and Qualification ........................................................... ORM-HS 15
5.1 Load Control Training Program................................................................................ ORM-HS 15
5.2 Passenger Handling Training Program .................................................................... ORM-HS 15
5.3 Baggage Handling Training Program....................................................................... ORM-HS 16
5.4 Aircraft Handling and Loading Training Program ..................................................... ORM-HS 17
5.5 Aircraft Ground Movement Training Program .......................................................... ORM-HS 18
5.6 Cargo and Mail Handling Training Program ............................................................ ORM-HS 19
5.7 Security Training Program ....................................................................................... ORM-HS 19
5.8 Dangerous Goods Training Program ....................................................................... ORM-HS 20
5.9 Training Program (General) .................................................................................... ORM-HS 20
6 Security Management .................................................................. ORM-HS 22
6.1 Security Program .. .................................................................................................. ORM-HS 22
7 Ground Support Equipment (GSE) Management ...................... ORM-HS 23
7.1 GSE Maintenance .................................................................................................... ORM-HS 23
8 Unit Load Device (ULD) Management ........................................ ORM-HS 24
8.1 ULD Airworthiness and Serviceability.. .................................................................... ORM-HS 24
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Table of Contents
TOC 5 GOSM Ed 3, October 2013
8.2 ULD Loading .. ......................................................................................................... ORM-HS 24
8.3 ULD Handling and Storage .. ................................................................................... ORM-HS 25
8.4 Facilities and Equipment .. ....................................................................................... ORM-HS 25
9 Station Airside Supervision and Safety ..................................... ORM-HS 269.1 Supervision.. ............................................................................................................ ORM-HS 26
9.2 (Intentionally Open)............................................................................................... ORM-HS 26
9.3 Airside Fire Safety.. .................................................................................................. ORM-HS 26
9.4 Airside Cleanliness................................................................................................... ORM-HS 26
9.5 Airside Severe Weather Plan.. ................................................................................. ORM-HS 27
9.6 Passenger Safety.. ................................................................................................... ORM-HS 27
9.7 Personnel Safety.. .................................................................................................... ORM-HS 27
Table 1.1 Documentation System Specifications .............................................................. ORM-HS 29
Table 1.2 Airside Safety Training Specifications ............................................................... ORM-HS 30
Table 1.3
Airside Driver Training Specifications ............................................................... ORM-HS 33
Table 1.4 Load Control Functional Training Specifications........................................... ORM-HS 34
Table 1.5 Load Control Dangerous Goods Training Specifications............................... ORM-HS 35
Table 1.6 Passenger Handling Functional Training Specifications................................ ORM-HS 36
Table 1.7 Passenger Handling Dangerous Goods Training Specifications.................... ORM-HS 36
Table 1.8 Baggage Handling Functional Training Specifications................................... ORM-HS 37
Table 1.9 Baggage Handling Dangerous Goods Training Specifications....................... ORM-HS 37
Table 1.10 Aircraft Handling and Loading Functional Training Specifications................ ORM-HS 38
Table 1.11 Aircraft Handling and Loading Dangerous Goods Training Specifications..... ORM-HS 38
Table 1.12 Passenger Boarding Bridge Training Specifications.................................... ORM-HS 39
Table 1.13 Aircraft Loading Supervisor Training Specifications....................................
ORM-HS 40
Table 1.14 Aircraft Ground Movement Functional Training Specifications..................... ORM-HS 42
Table 1.15 Cargo and Mail Handling Dangerous Goods Training Specifications............ ORM-HS 43
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ISAGO Standards Manual
GOSM Ed 3, October 2013 TOC 6
SECTION 1 ORGANISATION AND MANAGEMENT (ORM-S) ...................... ORM-S 0
1 Management and Control ................................................................. ORM-S 1
1.1 Organisation and Accountability ................................................................................... ORM-S 1
1.2 Management Commitment ............................................................................................ ORM-S 2
1.3 (Intentionally Open).................................................................................................... ORM-S 2
1.4 Communication ............................................................................................................. ORM-S 2
1.5 Management Review .................................................................................................... ORM-S 3
1.6 Provision of Resources ................................................................................................. ORM-S 4
1.7 Risk Management ......................................................................................................... ORM-S 5
2 Documentation and Records ........................................................... ORM-S 6
2.1 Documentation System ................................................................................................. ORM-S 6
2.2 Operational Manuals ..................................................................................................... ORM-S 72.3 Records Systems .......................................................................................................... ORM-S 8
3 Safety and Quality Management .................................................... ORM-S 10
3.1 (Intentionally Open).................................................................................................. ORM-S 10
3.2 (Intentionally Open).................................................................................................. ORM-S 10
3.3 Safety Program ........................................................................................................... ORM-S 10
3.4 Quality Control Program ............................................................................................. ORM-S 11
3.5 (Intentionally Open).................................................................................................. ORM-S 12
3.6 Outsourcing Quality Control Program ......................................................................... ORM-S 12
4 (Intentionally Open) ........................................................................ ORM-S 14
5 Training and Qualification .............................................................. ORM-S 15
5.1 Load Control Training Program................................................................................... ORM-S 15
5.2 Passenger Handling Training Program ....................................................................... ORM-S 15
5.3 Baggage Handling Training Program.......................................................................... ORM-S 16
5.4 Aircraft Handling and Loading Training Program ........................................................ ORM-S 17
5.5 Aircraft Ground Movement Training Program ............................................................. ORM-S 18
5.6 Cargo and Mail Handling Training Program ............................................................... ORM-S 19
5.7 Security Training Program .......................................................................................... ORM-S 19
5.8 Dangerous Goods Training Program .......................................................................... ORM-S 20
5.9 Training Program (General) ....................................................................................... ORM-S 20
6 Security Management ..................................................................... ORM-S 22
6.1 Security Program .. ..................................................................................................... ORM-S 22
7 Ground Support Equipment (GSE) Management ......................... ORM-S 23
7.1 GSE Maintenance ....................................................................................................... ORM-S 23
8 Unit Load Device (ULD) Management ........................................... ORM-S 24
8.1 ULD Airworthiness and Serviceability.. ....................................................................... ORM-S 24
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Table of Contents
TOC 7 GOSM Ed 3, October 2013
8.2 ULD Loading .. ............................................................................................................ ORM-S 24
8.3 ULD Handling and Storage .. ...................................................................................... ORM-S 25
8.4 Facilities and Equipment .. .......................................................................................... ORM-S 25
9 Station Airside Supervision and Safety ........................................ ORM-S 269.1 Supervision.. ............................................................................................................... ORM-S 26
9.2 (Intentionally Open).................................................................................................. ORM-S 26
9.3 Airside Fire Safety.. ..................................................................................................... ORM-S 26
9.4 Airside Cleanliness...................................................................................................... ORM-S 26
9.5 Airside Severe Weather Plan.. .................................................................................... ORM-S 27
9.6 Passenger Safety.. ...................................................................................................... ORM-S 27
9.7 Personnel Safety.. ....................................................................................................... ORM-S 27
Table 1.1 Documentation System Specifications ................................................................. ORM-S 29
Table 1.2 Airside Safety Training Specifications .................................................................. ORM-S 30
Table 1.3
Airside Driver Training Specifications .................................................................. ORM-S 33
Table 1.4 Load Control Functional Training Specifications.............................................. ORM-S 34
Table 1.5 Load Control Dangerous Goods Training Specifications..................................ORM-S 35
Table 1.6 Passenger Handling Functional Training Specifications...................................ORM-S 36
Table 1.7 Passenger Handling Dangerous Goods Training Specifications.......................ORM-S 36
Table 1.8 Baggage Handling Functional Training Specifications......................................ORM-S 37
Table 1.9 Baggage Handling Dangerous Goods Training Specifications..........................ORM-S 37
Table 1.10 Aircraft Handling and Loading Functional Training Specifications...................ORM-S 38
Table 1.11 Aircraft Handling and Loading Dangerous Goods Training Specifications........ORM-S 38
Table 1.12 Passenger Boarding Bridge Training Specifications.......................................ORM-S 39
Table 1.13 Aircraft Loading Supervisor Training Specifications.......................................
ORM-S 40
Table 1.14 Aircraft Ground Movement Functional Training Specifications........................ORM-S 42
Table 1.15 Cargo and Mail Handling Dangerous Goods Training Specifications...............ORM-S 43
SECTION 2 LOAD CONTROL (LOD) ................................................................. LOD 1
1 Load Control Process........................................................................... LOD 1
1.1 General ............................................................................................................................. LOD 1
1.2
Load Planning ................................................................................................................... LOD 2
1.3 Weight and Balance Clculation ......................................................................................... LOD 3
1.4 Loading Instruction/Report ................................................................................................ LOD 5
1.5 Notification to the Captain (NOTOC) ................................................................................ LOD 5
1.6 Load Sheet ........................................................................................................................ LOD 6
1.7 Departure Control System (DCS) ..................................................................................... LOD 7
1.8 Reports and Messages ..................................................................................................... LOD 7
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ISAGO Standards Manual
GOSM Ed 3, October 2013 TOC 8
SECTION 3 PASSENGER AND BAGGAGE HANDLING (PAB) ........................ PAB 1
1 Passenger and Baggage Handling Operations .................................. PAB 1
1.1
General ............................................................................................................................. PAB 1
1.2 Check-in Procedures......................................................................................................... PAB 2
1.3 Dangerous Goods ............................................................................................................. PAB 4
1.4 Security ............................................................................................................................. PAB 4
1.5 Carriage of Weapons ........................................................................................................ PAB 6
1.6 Special Category Passengers ........................................................................................... PAB 6
1.7 Hold baggage handling and Unit Load Devices (ULDs) ................................................... PAB 8
1.8 Aircraft Access .................................................................................................................. PAB 8
1.9 Passenger Boarding Bridge and Stairs ............................................................................. PAB 8
SECTION 4 (INTENTIONALLY OPEN) ..........................................................................
SECTION 5 AIRCRAFT HANDLING AND LOADING (HDL) ............................... HDL 1
1 Aircraft Handling and Servicing Operations ...................................... HDL 1
1.1 (Intentionally Open) ........................................................................................................ HDL 1
1.2 Aircraft Access .................................................................................................................. HDL 1
1.3 Ground Support Equipment (GSE) ................................................................................... HDL 4
1.4 Passenger Boarding Bridge and Stairs ............................................................................. HDL 8
1.5
Aircraft Servicing ............................................................................................................. HDL 10
1.6 (Intentionally Open) ...................................................................................................... HDL 12
1.7 Unit Load Devices (ULDs) .............................................................................................. HDL 12
2 Aircraft Loading Operations .............................................................. HDL 13
2.1 Loading Management ..................................................................................................... HDL 13
2.2 Load Positioning .............................................................................................................. HDL 15
2.3 Dangerous Goods ........................................................................................................... HDL 15
2.4 Loading Equipment ......................................................................................................... HDL 16
2.5 In-plane Loading ............................................................................................................. HDL 16
3 Security ................................................................................................ HDL 17
SECTION 6 AIRCRAFT GROUND MOVEMENT (AGM) ................................... AGM 1
1 Aircraft Ground Movement Operations .............................................. AGM 1
1.1 General ............................................................................................................................ AGM 1
1.2 Aircraft Arrival and Parking Taxi-in .................................................................................. AGM 3
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Table of Contents
TOC 9 GOSM Ed 3, October 2013
1.3 Aircraft Departure (Taxi-out) ............................................................................................ AGM 3
1.4 Aircraft Marshalling .......................................................................................................... AGM 4
1.5 Aircraft Ground Movement Assistance ............................................................................ AGM 5
1.6 Aircraft Chocking .............................................................................................................. AGM 5
2 Aircraft Nose Gear-controlled Pushback and Towing Operations .. AGM 6
2.1 Procedures ....................................................................................................................... AGM 6
3 Aircraft Main Gear-controlled Pushback Operations ...................... AGM 12
3.1 Procedures .................................................................................................................... AGM 12
4 Aircraft Powerback Operations ........................................................ AGM 13
4.1 Procedures .................................................................................................................... AGM 13
5 GSE Operations ................................................................................. AGM 14
SECTION 7
CARGO AND MAIL HANDLING (CGM) ......................................... CGM 1
1 Cargo/Mail Acceptance and Handling ................................................ CGM 1
1.1 General ............................................................................................................................ CGM 1
1.2 Dangerous Goods ............................................................................................................ CGM 2
1.3 Live Animals and Perishables .......................................................................................... CGM 4
1.4 Other Special Cargo......................................................................................................... CGM 5
1.5 Unit Load Devices (ULDs) ............................................................................................... CGM 5
2 Cargo Security ..................................................................................... CGM 6
2.1 Facilities ........................................................................................................................... CGM 6
2.2 Operations ....................................................................................................................... CGM 6
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LEP 1 GOSM Ed 3, TR 1, April 2014
LIST OF EFFECTIVE PAGES
Page Number DateTitle Page N/A N/A
Disclaimer N/A N/A
Change / Revision History N/A October 2013
Table of Contents TOC 1TOC 10 April 2014
List of Effective Pages LEP 1LEP 2 October 2013
Record of Revisions ROR 1ROR 2 October 2013
Description of Changes DOC 1DOC 34 April 2014
Foreword FWD 1FWD 2 October 2013
Applicability APP 1APP 2 October 2013
Introduction INTRO 1INTRO 4 October 2013
ISAGO Standards and Recommended Practices
Section 1
Organization and Management (OMR-H) ORM-H 1ORM-H 37 April 2014
Section 1
Organization and Management (OMR-HS) ORM-HS 1ORM-HS 45 April 2014
Section 1
Organization and Management (OMR-S) ORM-S 1ORM-S 34 April 2014
Section 2
Load Control (LOD) LOD 1LOD 8 April 2014
Section 3
Passenger and Baggage Handling (PAB) PAB 1PAB 6 April 2014
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GOSM Ed 3, October 2013 LEP 2
Section 4
(Intentionally Open)
Section 5
Aircraft Handling and Loading (HDL) HDL 1HDL 16 April 2014
Section 6
Aircraft Ground Movement (AGM) AGM 1AGM 17 April 2014
Section 7
Cargo and Mail Handling (CGM) CGM 1CGM 9 April 2014
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ROR 1 GOSM Ed 3, TR 1, April 2014
RECORD OF REVISIONS
Edition Number Revision Number Issue Date Effective Date
First Edition Revision 0 May 2008 May 2008
Second Edition Revision 0 January 2010 May 2010
Third Edition N/A October 2013 January 2014
Third Edition Temporary Revision(TR) 1
May 2014 May 2014
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DOC 1 GOSM Ed 3, TR 1, April 2014
ISAGO Standards Manual (GOSM)
Temporary Revision
Description of Changes
The following tables describe changes contained in the Temporary Revision of the ISAGO StandardsManual (GOSM Edition 3). All changes are described as changes to the GOSM in relation to thecurrent Edition 3.
The first table highlights the significant changes in this GOSM revision. Subsequent tables provide alisting that identifies and briefly describes each individual change.
GOSM Edition 3 Temporary Revision 1 Change Highlights
Area Changed Description of Change
All sectionsWording revised for technical clarity; customer airlinewas replaced by customerairline(s)
All sections Eliminated reference to IATA Security Manual (SM)
ORM H/HS/S Updated DGR-related training tables, according to the current IATA DGR
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GOSM Ed 3, TR 1, April 2014 DOC 2
Edition 3 Temporary Revision 1 Changes to GOSM Section 1 (ORM)
Area Changed Description of GOSARP Change Description of GM Change
ORM-H/HS/S 1.2.1Grammar correctionthat hasreplaced by which
No revision
ORM-H/HS/S 2.1.1Table 1.1
Wording corrected to reflect theexact wording of ORM-H/HS/S2.1.1
N/A
ORM-H/HS/S 2.1.1Table 1.1
Wording revised for technicalclarity - , including all applicablestations added to item iii a)
N/A
ORM-H/HS/S 2.2.4
Wording revised for technicalclarity - , including all applicablemanuals from customer airline(s). added
No revision
ORM-S 3.4.1
ORM-H/HS/S 6.1.1Wording revised for technicalclarity - , when so authorized bysuch customer airline(s) added
No revision
ORM-H/HS/S 7.1.1
Wording revised for technicalclarity - the applicable stationsreplaced by all applicablestations
No revision
ORM-H/HS/S 8.2.1Wording revised for technicalclarity - ULDs added
No revision
ORM-H/HS/S
Table 1.5
Updated to reflect current DGR
Items iii) and v) removed N/A
ORM-H/HS/STable 1.6
Typing correctionReference tothe correct GOSARP for items vi)and vii)
N/A
ORM-H/HS/STable 1.7
Updated to reflect current DGR
Item iii) removedN/A
ORM-H/HS/STable 1.9
Updated to reflect current DGR
Item ii) limitations addedN/A
ORM-H/HS/STable 1.11
Updated to reflect current DGR
Item ii) limitations addedN/A
ORM-H/HS/STable 1.15
Updated to reflect current DGR
Item xvi) ULD build up removedN/A
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Description of Changes
DOC 3 GOSM Ed 3, TR 1, April 2014
Edition 3 Temporary Revision 1 Changes to GOSM Section 2 LOD
AreaChanged
Description of GOSARP Change Description of GM Change
LOD 1.1.1
Wording revised for technical clarity -ii) Confirmed was replaced byCommunicated to the personresponsible for final calculation ofweight and balance
No revision.
LOD 1.1.2
Wording revised for technical clarity -, including appropriate measures toprevent the aircraft from taking offonce pushback has been completed added to sub-requirement i)
No revision.
LOD 1.3.9Wording revised for technical clarity -added in accordance with customerairline(s)
No revision..
LOD 1.8.4Wording revised for technical clarity,revised to include and a ULD StockCheck Message (SCM).
No revision.
LOD 1.8.6Wording revised for technical clarity,removed iii) ULD Stock CheckMessage (SCM)
No revision.
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ISAGO Standards Manual
GOSM Ed 3, TR 1, April 2014 DOC 4
Edition 3 Temporary Revision 1 Changes to GOSM Section 3 PAB
Area
ChangedDescription of GOSARP Change Description of GM Change
PAB 1.2.2
Wording revised for technical clarity -added , including any items beingaccepted as checked baggage:
i) bags was replaced by baggage
iv) Bags was replaced byBaggage and as checkedbaggage was removed.
No revision.
PAB 1.2.4
Wording revised for technical clarity,revised Size and weight limits willvary with each customer airline orlocal regulation to include and/or
local regulation.
No revision.
PAB 1.5.3 Grammar correction No revision..
PAB 1.6.5Wording revised - replaced specialattention with special care.
No revision.
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Description of Changes
DOC 5 GOSM Ed 3, TR 1, April 2014
Edition 3 Temporary Revision 1 Changes to GOSM Section 5 HDL
Area
ChangedDescription of GOSARP Change Description of GM Change
HDL 1.2.7 No revisionAll GM reworded to reflect text of IGOM4.10.1.1 and AHM 340
HDL 1.2.8Previously HDL 1.3.22 removed andadded as GOSARP HDL 1.2.8.
No revision.
HDL 1.3.22Became open after re-numbering to HDL1.2.8
N/A
HDL 2.1.7Wording revised for technical clarity -replaced procedures to a process.
No revision.
HDL 2.5.1 No revisionReference to AHM removed and replacedby reference to IGOM Chapter 4, ORM-H/HS/S 5.4.1 and respective tables.
HDL 2.5.4 No revisionReference to AHM removed and replacedby reference to IGOM Chapter 4
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Edition 3 Temporary Revision 1 Changes to GOSM Section 6 AGM
Area
ChangedDescription of GOSARP Change Description of GM Change
AGM 1.1.3
Wording revised for technical clarity.Iii) Removed and involved in theoperation
v) away replaced by well clear
vi) general area of the operationreplaced by operating areas.unnecessaryadded . and otherobstacles removed.
vii) how the added
No revision.
AGM 1.1.4
Wording revised for technical clarity.iv) power cables and loading bridgeare detached replaced by & PCAhoses are detached and stowed,Passenger loading bridge / passengerstairs are retracted to designatedarea
vi) sub-requirement removed.
vii) sub-requirement became vi) andGSE positioned outside ERA, added
No revision.
AGM 1.2.1Wording revised for technical clarity.viii) including notification to flightdeck added
No revision.
AGM 1.5.1
Wording revisedRequireequipment preparation, removal,clearing and/or positioning becamesub-requirement i).All subsequentsub-requirements changednumbering.
Newly-numbered sub-requirement iv)Removed space between ckock ands
No revision.
AGM 1.6.3Wording revised for technical clarity -, except in Cold Weather Operations, if vehicle is chocked added
No revision.
AGM 2.1.2 No revision
Typing correctionReference to theIGOM Item 4.11.7 replaced by the correctIGOM Item 4.12.7.
Reference to IGOM 4.12 removed
AGM 2.1.12
Wording revised for technical clarity -, including process to communicateto flight deck that chocks have beeninstalled or removed added
No revision.
AGM 2.1.13 Wording revised for technical clarity - No revision.
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GOSM Ed 3, TR 1, April 2014 DOC 8
Edition 3 Temporary Revision 1 Changes to GOSM Section 7 CGM
Area
Changed Description of GOSARP Change Description of GM Change
All Areas No revision No revision
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INTENTIONALLY LEFT BLANK
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GOSM Ed 3, October 2013 DOC 10
ISAGO Standards Manual (GOSM)
Third Edition
Description of Changes
The following tables describe changes contained in the Third Revision of the ISAGO StandardsManual (GOSM Edition 3). All changes are described as changes to the GOSM in relation to thecurrent Edition 2.
The first table highlights the significant changes in this GOSM revision. Subsequent tables provide alisting that identifies and briefly describes each individual change.
GOSM Change Highlights
Area Changed Description of Change
General
All provisions are updated to the 2013 - 2014 versions of the IATA GroundOperations manual (IGOM) and Airport Handling manual (AHM).
Reference to ITRM was replaced with the reference to IRM.
General
Provisions simplified and consolidated; total number is reduced; duplication iseliminated (to the extent possible).
IGOM references were added to all GOSARPs as applicable.
General
Sections 28
Sections, Passenger Handling (PAX) and Baggage Handling (BAG) wereconsolidated into Passenger and Baggage Handling section (PAB). Severalstandards from BAG section were moved to HDL.
GSE Operations was re-located from ORM-HS/S to HDL.
ORM Section
(ORM-H, ORM-HS,ORM-S)
GOSARP related to risk management was upgraded from Recommended practiseto Standard.
New Recommended Practise related to GDDB and IGOM was incorporated.
Standard that addresses management and control of documentationsystem completely revised to account for the use of an electronic documentationsystem (EDS) by many providers; new Table 1.1 added to describe the elementsand applicability of the three types of documentation systems.Training syllabi from Edition 1 (from GM of Edition 2) were incorporated into thestandards wording, now part of the respective tables.
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Description of Changes
DOC 11 GOSM Ed 3, October 2013
Changes to GOSM Section 1 (ORM)
Area Changed Description of GOSARP Change Description of GM Change
General No revision
Applicability Statement Clarification on the Sub-section 7 and 8 was added.
ORM-H/HS No revision N/A
ORM-H/HS1.1 No revision N/A
ORM-H/HS 1.1.1 No revision No revision
ORM-H/HS 1.1.2 No revision No revision
ORM-H/HS 1.2 No revision N/A
ORM-HS 1.1.3 No revision No revision
ORM-H/HS 1.2.1Standard consolidated with ORM-H/HS 1.2.2
GM consolidated with ORM-H/HS1.2.2
ORM-H/HS 1.2.2Intentionally open, standardconsolidated with ORM-H/HS1.2.1.
Intentionally open, standardconsolidated with ORM-H/HS 1.2.1.
ORM-H/HS 1.2.3Standard eliminated. Reportingsystem is part of ORM-H/HS 3.3.1
GM eliminated.
ORM-H/HS 1.2.4 Standard eliminated. GM eliminated.
ORM-H/HS 1.2.5 Standard eliminated. GM eliminated.
ORM-H/HS 1.2.6 Standard eliminated. GM eliminated.
ORM-H/HS 1.3 Intentionally open: No revision Intentionally open: No revision
ORM-H/HS 1.4 No revision N/A
ORM-H/HS 1.4.1Standard consolidated with ORM-H/HS 1.4.2.
GM consolidated with ORM-H/HS1.4.2
ORM-H/HS 1.4.2Standard eliminated. Standardconsolidated with ORM-H/HS1.4.1.
GM eliminated.
ORM-H/HS 1.5 No revision N/A
ORM-H/HS 1.5.1 No revision No revision
ORM-H/HS 1.6 No revision N/A
ORM-H/HS 1.6.1 Standard eliminated. GM eliminated.
ORM-H/HS 1.6.2No revision to the content.Standard re-worded via sub-requirements.
No revision
ORM-H/HS 1.6.3 Standard eliminated. GM eliminated.
ORM-H/HS 1.6.4 Intentional open: No revision Intentionally open: No revision
ORM-H/HS 1.6.5 No revision No revision
ORM-H/HS 1.7 No revision N/A
ORM-H/HS 1.7.1 Wording revised for technical No revision
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clarity. Recommended practisewas upgraded to standard andconsolidated with ORM-H/HS1.7.2.
ORM-H/HS 1.7.2Recommended practiseeliminated and consolidated withORM-H/HS 1.7.1.
GM eliminated.
ORM-H/HS 1.8 Sub-section eliminated N/A
ORM-H/HS 1.8.1 Standard eliminated. GM eliminated.
ORM-H/HS 2 No revision N/A
ORM-H/HS 2.1 No revision N/A
ORM-H/HS 2.1.1
Standard was completely revised toaccount for the use of an electronicdocumentation system (EDS) bymany providers; new Table 1.1
Guidance extended and revised.
ORM-H/HS 2.1.2 No revision No revisionORM-H/HS 2.2 No revision N/A
ORM-H/HS 2.2.1Standard re-worded to reinforcethe need of operational manual.
No revision.
ORM-H/HS 2.2.2 (Ed2)
Standard eliminated andconsolidated with ORM-H/HS2.2.3.
GM eliminated.
ORM-H/HS 2.2.2 (Ed3)
New Recommended Practise tointroduce IGOM.
N/A
ORM-H/HS 2.2.3
Standard now included in bothORM-H and ORM-HS, contentwas clarified to reinforce thecurrency of the documents.
ORM-HS 2.2.4 No revision No revision.
ORM-H/HS 2.3 No revision N/A
ORM-H/HS 2.3.1 No revision No revision
ORM-HS 2.3.2 Standard eliminated. GM eliminated.
ORM-HS 2.3.3 Standard eliminated. GM eliminated.
ORM-H/HS 3 No revision N/A
ORM-H/HS 3.1 Intentional open: No revision Intentionally open: No revision
ORM-H/HS 3.2 Intentional open: No revision Intentionally open: No revisionORM-H/HS 3.3 No revision N/A
ORM-H/HS 3.3.1All ORM-H/HS 3.3 provisionswere consolidated in ORM-H/HS3.3.1.
No revision
ORM-H/HS 3.3.2All ORM-H/HS 3.3 provisionswere consolidated in ORM-H/HS3.3.1.
GM eliminated
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Description of Changes
DOC 13 GOSM Ed 3, October 2013
ORM-H/HS 3.3.3All ORM-H/HS 3.3 provisionswere consolidated in ORM-H/HS3.3.1.
GM eliminated
ORM-H/HS 3.3.4 All ORM-H/HS 3.3 provisionswere consolidated in ORM-H/HS3.3.1.
GM eliminated
ORM-H/HS 3.3.5All ORM-H/HS 3.3 provisionswere consolidated in ORM-H/HS3.3.1.
GM eliminated
ORM-H/HS 3.3.6All ORM-H/HS 3.3 provisionswere consolidated in ORM-H/HS3.3.1.
GM eliminated
ORM-H/HS 3.3.7All ORM-H/HS 3.3 provisionswere consolidated in ORM-H/HS3.3.1.
GM eliminated
ORM-H/HS 3.3.2 (Ed3)
New Recommended Practise toaddress GDDB.
New GM.
ORM-H/HS 3.4 No revision N/A
ORM-H/HS 3.4.1 No revision No revision
ORM-H/HS 3.4.2 Standard eliminated. GM eliminated.
ORM-H/HS 3.4.3Wording revised for technicalclarity. Standard consolidated withOR-H/HS 3.4.4 and 3.4.5.
No revision
ORM-H/HS 3.4.4
Standard eliminated andconsolidated with OR-H/HS 3.4.3and 3.4.5. GM eliminated
ORM-H/HS 3.4.5Standard eliminated andconsolidated with OR-H/HS 3.4.3and 3.4.4.
GM eliminated
ORM-H/HS 3.4.6 Intentionally open: No revision Intentionally open: No revision
ORM-H/HS 3.4.7 Intentionally open: No revision Intentionally open: No revision
ORM-H/HS 3.4.8 Intentionally open: No revision Intentionally open: No revision
ORM-H/HS 3.4.9 Intentionally open: No revision Intentionally open: No revision
ORM-H/HS 3.4.10 Standard eliminated. GM eliminated.
ORM-H/HS 3.4.11 Standard eliminated. GM eliminated.
ORM-H/HS 3.4.12 No revision No revisionORM-H/HS 3.5 Intentionally open: No revision Intentionally open: No revision
ORM-H/HS 3.6 No revision N/A
ORM-H/HS 3.6.1 No revision No revision
ORM-H/HS 3.6.2 No revision No revision
ORM-H/HS 3.6.3Recommended practiseeliminated.
GM eliminated.
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ORM-H/HS 3.6.4New standard related to Securitytraining for outsourced groundoperations.
N/A
ORM-H/HS 3.6.5 New standard related to DGRtraining for outsourced groundoperations.
N/A
ORM-H/HS 3.7 Sub-section eliminated. GM eliminated.
ORM-H/HS 4 Sub-section eliminated. GM eliminated.
ORM-H/HS 5
Sub-section 5 was redesigned tofocus on specific job relatedtraining for various groundoperations positions. Generaltraining requirements, DGR andSecurity training remained butwere simplified.
N/A
ORM-H/HS 5.1.1
Consolidated trainingrequirements for load controlpersonnel. New guidance.
ORM-H/HS 5.2.1Consolidated trainingrequirements for passengerhandling personnel.
New guidance.
ORM-H/HS 5.3.1Consolidated trainingrequirements for baggagehandling personnel.
New guidance.
ORM-H/HS 5.4.1Consolidated trainingrequirements for aircraft handling
and loading personnel.
New guidance.
ORM-H/HS 5.5.1Consolidated trainingrequirements for aircraft groundmovement personnel.
New guidance.
ORM-H/HS 5.6.1Consolidated trainingrequirements for cargo and mailhandling personnel.
New guidance.
ORM-H/HS 5.7 Security training program N/A
ORM-H/HS 5.7.1Standard now covers generalrequirements for security trainingprogram.
New GM.
ORM-H/HS 5.8 Dangerous Goods TrainingProgram N/A
ORM-H/HS 5.8.1Standard now covers generalrequirements for security trainingprogram.
Standard now covers generalrequirements for security trainingprogram.
ORM-H/HS 5.8.2 Previous ORM-H/HS 5.3.12. N/A
ORM-H/HS 5.9 Training Program (General) N/A
ORM-H/HS 5.9.1 Previous ORM-H/HS 5.1.4. N/A
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Description of Changes
DOC 15 GOSM Ed 3, October 2013
ORM-H/HS 5.9.2 Previous ORM-H/HS 5.1.5. N/A
ORM-H/HS 5.9.3 Previous ORM-H/HS 5.1.6. N/A
ORM-H/HS 6No revision : Security
ManagementN/A
ORM-H/HS 6.1 No revision: Security Program N/A
ORM-H/HS 6.1.1Previously ORM-H/HS 6.2.1.Wording revised for technicalclarity.
New guidance.
ORM-H/HS 6.1.26.2.1
Standards eliminated. GM eliminated
ORM-H/HS 7 No revision : GSE N/A
ORM-H/HS 7.1 New Title: GSE Maintenance N/A
ORM-H/HS 7.1.1Standard consolidated with ORM-H/HS 7.2.1 and 7.2.2.
New guidance
ORM-H/HS 7.2 Sub-section eliminated. N/A
ORM-H/HS 7.2.1Standard consolidated with ORM-H/HS 7.1.1.
GM eliminated.
ORM-H/HS 7.2.2Standard consolidated with ORM-H/HS 7.1.1.
GM eliminated.
ORM-H/HS 7.3 Standards moved to HDL N/A
ORM-H
8
New sub-section related ULDManagement
N/A
ORM-HS 8.1.1 No revision GM revised for technical clarity.
ORM-HS 8.2.1Wording revised for technical
clarity.
GM revised for technical clarity.
ORM-HS 8.2.2Wording revised for technicalclarity.
GM revised for technical clarity.
ORM-HS 8.3.1Wording revised for technicalclarity.
GM revised for technical clarity.
ORM-HS 8.3.2Wording revised for technicalclarity.
GM revised for technical clarity.
ORM-HS 8.4.1 New standard New GM.
ORM-HS 9 No revision except changes below N/A
ORM-HS 9.2.1 Standard eliminated. GM eliminated.
ORM-HS 9.8.1 Standard eliminated. GM eliminated.
ORM-HS 10 and10.1.1
Standard eliminated. GM eliminated.
ORM-S 1 No revision N/A
ORM-S 1.1 No revision N/A
ORM-S 1.1.1 No revision No revision
ORM-S 1.1.2 No revision No revision
ORM-S 1.2 No revision N/A
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ORM-S 1.2.1Continuous improvementrequirement was added to ORM-S1.2.1.
GM extended.
ORM-S 1.2.2 Standard eliminated. GM eliminated.ORM-S 1.2.3 Standard eliminated. GM eliminated.
ORM-S 1.2.4 Standard eliminated. GM eliminated.
ORM-S 1.2.5 Standard eliminated. GM eliminated.
ORM-S 1.2.6Recommended practiseeliminated.
GM eliminated.
ORM-S 1.3 Intentionally Open: No revision. N/A
ORM-S 1.4 No revision N/A
ORM-S 1.4.1Standard consolidated with ORM-S 1.4.2
GM consolidated.
ORM-S 1.4.2Standard eliminated now part ofORM-S 1.4.1. GM eliminated.
ORM-S 1.5 No revision N/A
ORM-S 1.5.1 No revision No revision
ORM-S 1.6 No revision N/A
ORM-S 1.6.1 Standard eliminated. GM eliminated.
ORM-S 1.6.2No revision to the content.Standard re-worded via sub-requirements.
No revision
ORM-S 1.6.3 Standard eliminated. GM eliminated.
ORM-S 1.6.4 Intentional open: No revision Intentionally open: No revision
ORM-S 1.6.5 No revision No revision
ORM-S 1.7 No revision N/A
ORM-S 1.7.1
Wording revised for technicalclarity. Recommended practisewas upgraded to standard andconsolidated with ORM-S 1.7.2.
No revision
ORM-S 1.7.2Recommended practiseeliminated and consolidated withORM-S 1.7.1.
GM eliminated.
ORM-S 1.8 Sub-section eliminated N/A
ORM-S 1.8.1 Standard eliminated. GM eliminated.
ORM-S 2 No revision N/A
ORM-S 2.1 No revision N/A
ORM-S 2.1.1
Standard was completely revised toaccount for the use of an electronicdocumentation system (EDS) bymany providers; new Table 1.1
Guidance extended and revised.
ORM-S 2.1.2 No revision No revision
ORM-S 2.2 No revision N/A
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Description of Changes
DOC 17 GOSM Ed 3, October 2013
ORM-S 2.2.1Standard re-worded to reinforcethe need of operational manual.
No revision.
ORM-S 2.2.2 (Ed 2)Standard eliminated and
consolidated with ORM-S 2.2.3.
GM eliminated.
ORM-S 2.2.2 (Ed 3)New Recommended Practise tointroduce IGOM.
N/A
ORM-S 2.2.3
Content was clarified to reinforcethe currency of the documentsand consolidated with ORM-S2.2.2
No revision
ORM-S 2.2.4 No revision No revision
ORM-S 2.3 No revision N/A
ORM-S 2.3.1 No revision No revision
ORM-S 2.3.2 Standard eliminated. GM eliminated
ORM-S 2.3.3 Standard eliminated. GM eliminated
ORM-S 3Sub-section title changed toSafety and Quality Management
N/A
ORM-S 3.1 Intentionally open Intentionally open
ORM-S 3.2 Intentionally open Intentionally open
ORM-S 3.3 No revision N/A
ORM-S 3.3.1Standard consolidated with ORM-S 3.3.3, 3.3.7 and 3.3.8.
Guidance extended, AHM referenceadded
ORM-S 3.3.2Standard eliminated and replacedby the Recommended Practiserelated to GDDB.
New GM.
ORM-S 3.3.33.3.8 Standard eliminated. GM eliminated.
ORM-S 3.4Renumbered, now Quality ControlProgram..
N/A
ORM-S 3.4.1Wording revised for technicalclarity, previously ORM-S 3.5.1.
No revision.
ORM-S 3.4.3
Wording revised for technicalclarity, previously ORM-S 3.5.3and consolidated with ORM-S 3.5.4 and 3.5.5.
New guidance
ORM-S 3.6 No revision N/A
ORM-S 3.6.1 No revision No revision
ORM-S 3.6.2 No revision No revision
ORM-S 3.6.3Recommended practiseeliminated
GM eliminated.
ORM-S 3.6.4New standard related to Securitytraining for outsourced ground
N/A
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operations.
ORM-S 3.6.5New standard related to DGRtraining for outsourced groundoperations.
N/A
ORM-S 3.7 Sub-section eliminated. GM eliminated.
ORM-S 3.7.1 Sub-section eliminated. GM eliminated.
ORM-S 4Sub-section eliminated includingall related GOSARPs.
GM eliminated.
ORM-S 5
Sub-section 5 was redesigned tofocus on specific job relatedtraining for various groundoperations positions. Generaltraining requirements, DGR andSecurity training remained butwere simplified.
N/A
ORM-S 5.1.1Consolidated trainingrequirements for load controlpersonnel.
New guidance.
ORM-S 5.2.1Consolidated trainingrequirements for passengerhandling personnel.
New guidance.
ORM-S 5.3.1Consolidated trainingrequirements for baggagehandling personnel.
New guidance.
ORM-S 5.4.1Consolidated trainingrequirements for aircraft handlingand loading personnel.
New guidance.
ORM-S 5.5.1Consolidated trainingrequirements for aircraft groundmovement personnel.
New guidance.
ORM-S 5.6.1Consolidated trainingrequirements for cargo and mailhandling personnel.
New guidance.
ORM-S 5.7 Security training program N/A
ORM-S 5.7.1Standard now covers generalrequirements for security trainingprogram.
New GM.
ORM-S 5.8Dangerous Goods Training
Program
N/A
ORM-S 5.8.1Standard now covers generalrequirements for security trainingprogram.
Standard now covers generalrequirements for security trainingprogram.
ORM-S 5.8.2 Previous ORM-S 5.3.12. N/A
ORM-S 5.9 Training Program (General) N/A
ORM-S 5.9.1 Previous ORM-S 5.1.4. N/A
ORM-S 5.9.2 Previous ORM-S 5.1.5. N/A
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Description of Changes
DOC 19 GOSM Ed 3, October 2013
ORM-S 5.9.3 Previous ORM-S 5.1.6. N/A
ORM-S 6No revision : SecurityManagement
N/A
ORM-S 6.1 No revision: Security Program N/A
ORM-S 6.1.1Previously ORM-S 6.2.1. Wordingrevised for technical clarity.
New guidance.
ORM-S 6.1.26.2.1 Standards eliminated. GM eliminated
ORM-S 7 No revision : GSE N/A
ORM-S 7.1 New Title: GSE Maintenance N/A
ORM-S 7.1.1Standard consolidated with ORM-S 7.2.1 and 7.2.2.
New guidance
ORM-S7.2 Sub-section eliminated. N/A
ORM-S 7.2.1Standard consolidated with ORM-S 7.1.1.
GM eliminated.
ORM-S 7.2.2Standard consolidated with ORM-S 7.1.1.
GM eliminated.
ORM-S7.3 Standards moved to HDL N/A
ORM-S 8.1.1 No revision GM revised for technical clarity.
ORM-S 8.2.1Wording revised for technicalclarity.
GM revised for technical clarity.
ORM-S 8.2.2Wording revised for technicalclarity.
GM revised for technical clarity.
ORM-S 8.3.1Wording revised for technicalclarity.
GM revised for technical clarity.
ORM-S 8.3.2 Wording revised for technicalclarity.
GM revised for technical clarity.
ORM-S 8.4.1 New standard New GM.
ORM-S 9 No revision except changes below N/A
ORM-S 9.2.1 Standard eliminated. GM eliminated.
ORM-S 9.8.1 Standard eliminated. GM eliminated.
ORM-S 10 and 10.1.1 Standard eliminated. GM eliminated.
Tables 1.11.15 New Tables N/A
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GOSM Ed 3, October 2013 DOC 20
Changes to GOSM Section 2 LOD
AreaChanged
Description of GOSARP Change Description of GM Change
ApplicabilityStatement
Applicability of LOD was extended to include Centralized Load Control (CLC) functions.
LOD 1 No revision N/A
LOD 1.1 No revision N/A
LOD 1.1.1Wording revised for technical clarity -added in accordance with customerairline
Reference to IGOM was added.
LOD 1.1.2Wording revised for technical clarity -added in accordance with customerairline
Reference to IGOM was added.
LOD 1.1.3 Intentionally open: No revision Intentionally open: No revision
LOD 1.1.4Intentionally open, standard mergedwith LOD 1.1.5, training is covered byORM-S/HS
Intentionally open
LOD 1.1.5Wording revised for technical clarity,standard merged with LOD 1.1.4
Reference to IGOM was added
LOD 1.1.6 -1.1.7
Intentionally open: No revision Intentionally open: No revision
LOD 1.1.8 No revision Reference to IGOM was added.
LOD 1.1.9 No revision Reference to IGOM was added.
LOD 1.1.10
Wording revised for technical clarityconventional aircraft loading weightallowance was replaced bystandard aircraft load limitations ;communication was added
Reference to IGOM and AHM was added,
previous AHM reference was corrected.
LOD 1.2 No revision N/A
LOD 1.2.1Wording revised for technical clarity -added in accordance with customerairline
Reference to IGOM was added. EIC waschange to Equipment in compartment.
LOD 1.3 No revision N/A
LOD 1.3.1 No revisionReference to IGOM was added. Wordingrevised for technical clarity
LOD 1.3.2 Intentionally open: No revision Intentionally open: No revision
LOD 1.3.3Wording revised for technical clarity,iii)revised to include actual loadon the aircraft, including passengersand fuel.
Reference to IGOM was added.
LOD 1.3.4 No revision Reference to IGOM was added.
LOD 1.3.5Wording revised for technical clarity,added persons travelling on crewseats that are ssupernumeraries.
Reference to IGOM was added.
LOD 1.3.6 Wording revised for technical clarity Reference to IGOM was added.
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Description of Changes
DOC 21 GOSM Ed 3, October 2013
LOD 1.3.7-1.3.8
Intentionally open: No revision Intentionally open: No revision
LOD 1.3.9 No revision Reference to IGOM was added.
LOD 1.3.10 No revision Reference to IGOM was added.
LOD 1.4 No revision N/A
LOD 1.4.1
Wording revised for technical clarity.Summary of special loads weredeleted, Signed by the personresponsible for loading added.
Reference to IGOM and additionalreference to AHM were added.
LOD 1.4.2Wording revised for technical clarity.Summary of special loads weredeleted,
Reference to IGOM and additionalreference to AHM were added
LOD 1.4.3 Standard eliminated. GM eliminated.
LOD 1.5 No revision N/A
LOD 1.5.1Wording revised for technical clarity.Added dangerous good carried ascargo.
Wording revised for technical clarity.Reference to IGOM was added.
LOD 1.5.2 New standard
LOD 1.6 No revision N/A
LOD 1.6.1Wording revised for technical clarity.Standard merged with LOD 1.6.2,new sub-requirements were added.
Reference to IGOM and additionalreference to AHM were added. Guidancerelated to LMC was deleted and added toLOD 1.6.3.
LOD 1.6.2 Standard merged with LOD 1.6.1 GM eliminated.
LOD 1.6.3
Wording revised for technical clarity -
added in accordance with customerairline
Reference to IGOM was added GM was
added from LOD 1.6.1 and clarified.
LOD 1.6.4New standard, previously LOD 1.6.5.Wording revised for technical clarity
No GM
LOD 1.6.5Standard moved to LOD 1.6.4. LOD1.6.5 eliminated.
No GM
LOD 1.7 No revision N/A
LOD 1.7.1 Wording revised for technical clarity No revision
LOD 1.7.2Wording revised for technical clarity.Previously Recommended practise(Should), now Standard (Shall).
No revision
LOD 1.8 No revision N/ALOD 1.8.1 Intentionally open: No revision Intentionally open: No revision
LOD 1.8.2Standard eliminated. Intentionally leftopen.
GM eliminated. Intentionally left open.
LOD 1.8.3 No revision Reference to IGOM was added.
LOD 1.8.4Wording revised for technical clarity.Added if applicable
Reference to IGOM was added.
LOD 1.8.5 Wording revised for technical clarity. Reference to IGOM was added.
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GOSM Ed 3, October 2013 DOC 22
Added CPM
LOD 1.8.6 No revision No revision
Changes to GOSM Section 3 (PAX to PAB)
AreaChanged
Description of GOSARPChange
Description of GM Change
General Section 3 PAX was consolidated with section 4 BAG and is now published as Section 3called Passenger and Baggage handling (PAB). All the GOSARPs are presently recordedunder the acronym PAB.
ApplicabilityStatement
Wording revised for technical clarity, Scope was extended to include:
Baggage handling operations, including originating and expedited baggage;
Application of dangerous goods regulations;
Application of security regulations;
Baggage identification.
Note on differences between the scope of HDL and PAB in terms of baggagehandling was added.
PAX/PAB 1Title changed to: Passenger andBaggage Handling Operations
N/A
PAX/PAB 1.1 No revision N/A
PAX/PAB1.1.1
Standard consolidated with BAG1.1.1.
IGOM reference was added.
PAX/PAB 1.2Title changed to: Check-inProcedures
N/A
PAX/PAB1.2.1 No revision No revision
PAX/PAB1.2.2
No revision IGOM reference was added.
PAX/PAB1.2.3
No revisionIGOM reference was added. AHMreference was revised.
PAX/PAB1.2.4
No revisionWording revised for technical clarity.Wording added with secondary verificationat the boarding gate.
PAX/PAB1.2.5
Wording revised for technical clarity.Standard consolidated with BAG1.1.3.
IGOM reference was added.
PAX/PAB1.2.6
Wording revised for technical clarity.Standard consolidated with BAG1.1.4.
IGOM reference was added.
PAX/PAB1.2.7
New standard, previously BAG 1.1.5 GM taken from BAG 1.1.5.
PAX/PAB1.2.8
Intentionally open : No revision Intentionally open : No revision
PAX/PAB No revision Wording revised for technical clarity.
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Description of Changes
DOC 23 GOSM Ed 3, October 2013
1.2.9 Wording would was replaced by may.
PAX/PAB 1.3 No revision N/A
PAX/PAB
1.3.1
Intentionally open : No revision Intentionally open : No revision
PAX/PAB1.3.2
Wording revised for technical clarity.Standard consolidated with BAG1.2.2.
IGOM reference was added. DGRreference was revised.
PAX/PAB1.3.3
Wording revised for technical clarity.Standard consolidated with BAG1.2.3.
IGOM reference was added. GM takenfrom BAG 1.2.3.
PAX/PAB 1.4 No revision N/A
PAX/PAB1.4.1
No revision No revision
PAX/PAB1.4.2
No revision IGOM reference was added
PAX/PAB1.4.3
Previously PAX 1.4.4, no revision tothe content.
Previously PAX 1.4.4, IGOM reference wasadded.
PAX/PAB1.4.4
Previously PAX 1.4.5, no revision tothe content.
Previously PAX 1.4.5, IGOM reference wasadded.
PAX/PAB1.4.5
New standard, previously BAG1.3.1.
GM taken from BAG 1.3.1. IGOM referencewas added
PAX/PAB1.4.6
New standard, previously BAG1.3.2.
GM taken from BAG 1.3.2. IGOM referencewas added
PAX/PAB1.4.7
New standard, previously BAG1.3.3.
GM taken from BAG 1.3.3.
PAX/PAB 1.5 No revision N/A
PAX/PAB1.5.1
No revision No revision
PAX/PAB1.5.2
No revision No revision
PAX/PAB1.5.3
No revision IGOM reference was added.
PAX/PAB 1.6 No revision N/A
PAX/PAB1.6.1
Grammar correction. IGOM reference was added.
PAX/PAB
1.6.2
No revision. GM clarified overall safety of the flight.
PAX/PAB1.6.3
No revision IGOM reference was added.
PAX/PAB1.6.4
Intentionally open : No revision Intentionally open : No revision
PAX/PAB1.6.5
No revision.IGOM reference was added. Wordingclarified to add may require physicalassistance.
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PAX/PAB1.6.6
Grammar correction. IGOM reference was added.
PAX/PAB
1.7.
New Note. Link to ORM-S/HS and
HDL for Hold baggage handling andULDs. N/A
PAX/PAB 1.8Corrected the number of the HDLsection.
N/A
PAX/PAB 1.9Corrected the number of the HDLsection.
N/A
Changes to GOSM Section 4 BAG
Area Changed Description of GOSARP Change Description of GM Change
GeneralSection 4 BAG was consolidated with section 3 PAX and is now published as Section 3called Passenger and Baggage handling (PAB). Several standards were consolidated withSection 5 HDL.
ApplicabilityStatement
N/AIntentionally left open.
BAG 1 Intentionally left open. Intentionally left open.
BAG 1.1 Intentionally left open. Intentionally left open.
BAG 1.1.1Intentionally left open. Standardconsolidated with PAX 1.1.1.
Intentionally left open.
BAG 1.1.2 Intentionally left open. Intentionally left open.
BAG 1.1.3 Intentionally left open. Standardconsolidated with PAX 1.2.5.
Intentionally left open.
BAG 1.1.4Intentionally left open. Standardconsolidated with PAX 1.2.6.
Intentionally left open.
BAG 1.1.5Intentionally left open. Standardconsolidated with PAX 1.2.7.
Intentionally left open.
BAG 1.2 Intentionally left open. Intentionally left open.
BAG 1.2.1Intentionally left open. Standardconsolidated with HDL 2.1.8.
Intentionally left open.
BAG 1.2.2Intentionally left open. Standardconsolidated with PAX 1.3.2.
Intentionally left open.
BAG 1.2.3 Intentionally left open. Standardconsolidated with PAX 1.3.3.
Intentionally left open.
BAG 1.3 Intentionally left open. Intentionally left open.
BAG 1.3.1Intentionally left open. Standard movedunder PAB 1.4.5.
Intentionally left open.
BAG 1.3.2Intentionally left open. Standard movedunder PAB 1.4.6.
Intentionally left open.
BAG 1.3.3 Intentionally left open. Standard moved Intentionally left open.
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Description of Changes
DOC 25 GOSM Ed 3, October 2013
under PAB 1.4.7.
BAG 1.3.4Intentionally left open. Standardconsolidated with HDL 3.1.1.
Intentionally left open.
BAG 1.3.5 Intentionally left open. Standardconsolidated with HDL 3.1.2.
Intentionally left open.
BAG 1.3.6Intentionally left open. Standardconsolidated with HDL 3.1.3.
Intentionally left open.
BAG 1.3.7 Intentionally left open. Intentionally left open.
BAG 1.3.8 Intentionally left open. Intentionally left open.
BAG 1.3.9 Intentionally left open. Intentionally left open.
BAG 1.3.10 Intentionally left open. Intentionally left open.
BAG 1.4Intentionally left open. Included in theNote for PAX 1.7.
Intentionally left open.
Changes to GOSM Section 5 (HDL)
AreaChanged
Description of GOSARP Change Description of GM Change
General No revision.
ApplicabilityStatement
Wording revised for technical clarity, scope expanded to include:
Baggage sorting, transfer baggage and consignments shipped as baggageby courier
Transportation of cargo and baggage to/from the warehouse or terminal
Several standards from previous BAG section were moved under HDL. Standards relatedto GSE Operations from ORM-S/HS were moved under HDL. Sub-section 4 was eliminatedand standards were included in sub-section 1.3.
HDL 1 No revision N/A
HDL 1.1 Intentionally left open. N/A
HDL 1.1.1Intentionally left open. Standardmerged with HDL 2.1.5
GM eliminated
HDL 1.2 No revision N/A
HDL 1.2.1 Wording revised for technical clarity. New guidance, IGOM reference added
HDL 1.2.2 Wording revised for technical clarity. New guidance, IGOM reference added
HDL 1.2.3 Intentionally open Intentionally open
HDL 1.2.4 Wording revised for technical clarity Wording revised for technical clarity
HDL 1.2.5 No revision New guidance, IGOM reference added
HDL 1.2.6 No revision New guidance, IGOM reference added
HDL 1.2.7Wording revised, standard revised toimprove safety
Wording revised (editorial) New guidance,IGOM reference added.
HDL 1.3 No revision N/A
HDL 1.3.1Replaced by standard ORM-H/HSS7.3.2
No revision
HDL 1.3.2 Replaced by standards of ORM-H/HSS 7.3. Wording revised for
New guidance, AHM reference added
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technical clarity
HDL 1.3.3Replaced by standards of ORM-H/HSS 7.3. Wording revised fortechnical clarity
New guidance, IGOM reference added
HDL 1.3.4Replaced by standards of ORM-H/HSS 7.3. Wording revised fortechnical clarity
No revision
HDL 1.3.5Replaced by standards of ORM-H/HSS 7.3. Wording revised fortechnical clarity
No revision
HDL 1.3.6Replaced by standards of ORM-H/HSS 7.3. Wording revised fortechnical clarity
No revision
HDL 1.3.7 Replaced by standard 1.3.1 New guidance, IGOM reference added
HDL 1.3.8
Replaced by standard 1.3.2 Wording
revised for technical clarity New guidance, IGOM reference added
HDL 1.3.9Replaced by standard 1.3.4 Wordingrevised for technical clarity
Wording revised (editorial) New guidance,IGOM reference added.
HDL 1.3.10 Replaced by standard 1.3.6 No revision
HDL 1.3.11 Intentionally open Intentionally open
HDL 1.3.12 Wording revised for technical clarity New guidance, IGOM reference added
HDL 1.3.13 Wording revised for technical clarity New guidance, IGOM reference added
HDL 1.3.14 Intentionally open Intentionally open
HDL 1.3.15Standard eliminated. Intentionallyopen
GM eliminated
HDL 1.3.16 Standard eliminated. Intentionallyopen
GM eliminated
HDL 1.3.17 No revision New guidance, IGOM reference added
HDL 1.3.18 Wording revised for technical clarity New guidance, IGOM reference added
HDL 1.3.19 Intentionally open Intentionally open
HDL 1.3.20 Intentionally open Intentionally open
HDL 1.3.21Standard eliminated. Intentionallyopen
Intentionally open
HDL 1.3.22 Wording revised for technical clarity New guidance, IGOM reference added
HDL 1.4 No revision N/A
HDL 1.4.1 Wording revised for technical clarity New guidance, IGOM reference addedHDL 1.4.2 New standard New guidance, IGOM reference added
HDL 1.4.3 Replaced by standard HDL 1.4.2 New guidance, IGOM reference added
HDL 1.4.4 Replaced by standard HDL 1.4.3 New guidance, IGOM reference added
HDL 1.4.5 Replaced by standard HDL 1.4.4 New guidance, IGOM reference added
HDL 1.4.6 Replaced by standard HDL 1.4.5 New guidance, IGOM reference added
HDL 1.4.7 Wording revised for technical clarity New guidance, IGOM reference added
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Description of Changes
DOC 27 GOSM Ed 3, October 2013
HDL 1.4.8 No revision New guidance, IGOM reference added
HDL 1.4.9 Wording revised for technical clarity New guidance, IGOM reference added
HDL 1.4.10 No revision New guidance, IGOM reference added
HDL 1.5 No revision N/A
HDL 1.5.1 Wording revised for technical clarity New guidance, IGOM reference added
HDL 1.5.2 No revision New guidance, IGOM reference added
HDL 1.5.3 No revisionNew guidance, IGOM reference added,wording revised for technical clarity
HDL 1.5.4 Wording revised for technical clarity No revision
HDL 1.5.5 No revision New guidance, IGOM reference added
HDL 1.6 Intentionally left open., Intentionally open
HDL 1.6.1Intentionally open, standardeliminated
Intentionally open
HDL 1.6.2 Intentionally left open., standardeliminated.
Intentionally open
HDL 1.6.3Intentionally left open., standardeliminated.
Intentionally open
HDL 1.6.4Intentionally left open., standardeliminated.
Intentionally open
HDL 1.6.5Intentionally left open., standardeliminated.
Intentionally open
HDL 1.6.6Intentionally left open., standardeliminated.
Intentionally open
HDL 1.7 No revision N/A
HDL 2 Wording revised for technical clarity N/A
HDL 2.1.1Consolidated HDL 2.1.2 and 2.2.2,wording revised for technical clarity
New guidance, IGOM reference added
HDL 2.1.2 No revision No revision
HDL 2.1.3 Wording revised for technical clarity New guidance, IGOM reference added
HDL 2.1.4 Wording revised for technical clarity New guidance, IGOM reference added
HDL 2.1.5 New standard New guidance, IGOM reference added
HDL 2.1.6Replaced by standard HDL 2.1.5Wording revised for technical clarity
New guidance, IGOM reference added
HDL 2.1.7Replaced by standard HDL 2.1.6
Wording revised for technical clarity
New guidance, IGOM reference added
HDL 2.1.8Replaced by standard HDL 2.1.7Wording revised for technical clarity
New guidance, IGOM reference added
HDL 2.2 No revision N/A
HDL 2.2.1 No revision No revision
HDL 2.2.2 Intentionally open Intentionally open
HDL 2.2.3Intentionally left open., standardeliminated.
Intentionally open
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HDL 2.3 No revision N/A
HDL 2.3.1 Wording revised for technical clarity New guidance, IGOM reference added
HDL 2.3.2 Wording revised for technical clarity New guidance, IGOM reference added
HDL 2.3.3 Wording revised for technical clarity New guidance, IGOM reference added
HDL 2.3.4 Wording revised for technical clarity New guidance, IGOM reference added
HDL 2.3.5 New standard N/A
HDL 2.3.6 Wording revised for technical clarity Wording revised (editorial)
HDL 2.4 No revision N/A
HDL 2.4.1 No revision New guidance, IGOM reference added
HDL 2.4.2 Wording revised for technical clarity New guidance, IGOM reference added
HDL 2.4.3 No revision New guidance, IGOM reference added
HDL 2.5 No revision N/A
HDL 2.5.1 Wording revised for technical clarity No revisionHDL 2.5.2 Intentionally open Intentionally open
HDL 2.5.3 Intentionally open Intentionally open
HDL 2.5.4 No revision No revision
HDL 2.5.5 Wording revised for technical clarity No revision
HDL 3 New section N/A
HDL 3.1.1 New standard, taken from BAG 1.3.4New guidance, IGOM and SM referenceadded
HDL 3.1.2 New standard, taken from BAG 1.3.5 New guidance, SM reference added
HDL 3.1.3 New standard, taken from BAG 1.3.6 New guidance, IGOM reference added
HDL 3.1.4 New standard New guidance, AHM reference added
Changes to GOSM Section 6 AGM
AreaChanged
Description of GOSARP Change Description of GM Change
General No revision
ApplicabilityStatement
Technical terms as power in and power out were replaced by terms taxi in and taxiout. GSE applicability was extended to cover GSE operations from ORM-S/HS Sub-section7.3.
AGM 1 No revision N/A
AGM 1.1 No revision N/A
AGM 1.1.1 No revision Reference to IGOM was added.
AGM 1.1.2Standard eliminated, content added toAGM 1.1.3.
GM eliminated.
AGM 1.1.3Standard merged with AGM 1.1.2,now sub-requirement vii).
Reference to IGOM was added.
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Description of Changes
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AGM 1.1.4 No revisionWording revised for technical clarity.Reference to IGOM was added
AGM 1.1.5
Wording revised for technical clarity.
All sub-requirements were revised toaddaircraft dimension, intendedpath of aircraft movement andavailable clearance.
Wording revised for technical clarity.Reference to IGOM was added
AGM 1.1.6Standard moved to AGM 1.4.2. AGM1.1.6 eliminated.
No GM
AGM 1.2Wording revised power inreplaced by taxi in
N/A
AGM 1.2.1 No revision Reference to IGOM was added.
AGM 1.3Wording revisedpower out wasreplaced by taxi out.
N/A
AGM 1.3.1
Wording revised for technical clarity.
Power out was replaced by taxi out.The sub-requirements ix) and x) wereeliminated.
Reference to IGOM was added.
AGM 1.4 No revision N/A
AGM 1.4.1
Wording revised for technical clarity.Technical terms as power in and powerout were replaced by terms taxi in andtaxi out. Wording in accordance withrequirements of customer airline wasadded.
Reference to IGOM was added.
AGM 1.4.2
Wording revised for technical clarity.Word distinctive was eliminated. The
sub-requirements iv) and v) wereadded from AGM 1.1.6.
Wording revised for technical clarity (taxiin and taxi out). Reference to IGOM was
added.
AGM 1.5 No revision N/A
AGM 1.5.1Wording revised for technical clarity.GM was moved to standards wording.
Reference to IGOM was added. GMwording was moved to the body of thestandard.
AGM 1.5.2
Wording revised for technical clarity.Word distinctive was eliminated. Thesub-requirement iii) was added toaddress training for personnelperforming assistance.
Reference to IGOM was added.
AGM 1.6 No revision N/A
AGM 1.6.1 Standard eliminated. GM eliminated.
AGM 1.6.2 No revision Reference to IGOM was added.
AGM 1.6.3 No revision Reference to IGOM was added.
AGM 1.6.4 Intentionally open: No revision Intentionally open: No revision
AGM 1.6.5 Intentionally open: No revision Intentionally open: No revision
AGM 1.6.6 No revision Reference to IGOM was added.
AGM 2 No revision N/A
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AGM 2.1 No revision N/A
AGM 2.1.1Wording revised for technical clarity.Wording recommended of the aircraft
manufactured was deleted.
Reference to IGOM was added.
AGM 2.1.2
Wording revised for technical clarity.Wording in accordance with requirementsof customer airline was added. Wordingusing common phraseology was deleted.
Reference to IGOM was added.
AGM 2.1.3Wording revised for technical clarity.Wording not using a towbarless tractorwas deleted.
Reference to IGOM was added.
AGM 2.1.4 No revision Reference to IGOM was added.
AGM 2.1.5 No revision No revision
AGM 2.1.6Wording revised for technical clarity.Wording in accordance with requirementsof customer airline was added.
Reference to IGOM was added.