InterEurope AG European Law Service Excellence in claims handling
Our vision
The trusted leader in claims
and consultancy
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Facts on InterEurope
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§ Independent service provider (claims handler) for insurance companies § Start of operaCons: January 2005 § MBO (Management Buy Out): October 2012
§ Head office in Germany and 11 branch offices in Europe
§ Centralised structures, processes and IT-‐architecture § Specialised B2B service provider for internaConal claims § Over 115 employees § ~50.000 new files p.a.
InterEurope -‐ Structure
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Nikolai Kröger COO
Holger Backu CEO
Holger Zündorf CFO
Management Board
Germany
Belgium
Austria
France
Poland
Netherlands
Italy
Portugal
UK
Luxembourg
Spain
Head Office
Branch Offices
ExecuCve Board: Experts in indemnity and internaConal law manage the company
Holger Backu, A8orney at Law – CEO Specialist in Private InternaConal Law, European Indemnity and Insurance Law Graduate in Law, University of Munich and Freiburg (Germany) Postgraduate studies at Collegio Europeo di Parma Lawyer at a Pavia & Ansaldo in Milan, Italy specialising in commercial, corporate, insurance and tort law; Senior lawyer in the legal department of ADAC in Munich, Germany Language skills: German, English, Italian, French, Nikolai Kröger, A8orney at Law – COO Specialist in European Indemnity Law Graduate in Law, University of Mainz and studies at the University of Trier(Germany) Lawyer at DEURAG Deutsche Rechtsschutz Versicherung in Wiesbaden, Germany Assignment to the German Embassy in Manila, Philippines Language skills: German, English, Spanish, French Holger Zündorf, Dipl. Kaufmann – CFO Specialist in Corporate Finances and Controlling Graduate in Economics, University of Cologne (Germany) Assignment abroad to an insurance company in Vancouver, Canada Authorised Officer (Prokurist) of the holding of a European claims handling network in Düsseldorf, Germany Language skills: German, English
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OrganisaConal chart
COO
OperaCons & Services
Data ProtecCon
IT & Processes
Performance & Quality
CFO
HR AccounCng & General AdministraCon
Risk Management
Finance & AccounCng
Controlling
CEO & Chairman
Legal, Compliance, Audit
Sales & MarkeCng
Internal & External CommunicaCons
Human Resources & Career Development
Strategic Corporate Development & PMO
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Broad porgolio of internaConal services
68%
14%
5%
3%
10%
New claims per business field in 2015
Green Card 4th MID Casco/Recoveries Legal NaConal & others
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Services § Green Card – claims
§ 4th MID claims
§ Casco help
§ Insurers’ recovery claims
§ Legal protecCon claims
§ NaConal MTPL claims
§ Product liability
§ other b2b soluCons for insurers (e.g. audits, legal advice, transport)
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Strategy to increase client benefit
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Increase of client profits
Market analysis and client KPI‘s steer our acCons
Efficient IT-‐ processes for standard claims
CostreducCon in high value claims through legal know-‐how
Solvency II Compliance Governance
Interdisciplinary legal management of processes & experts
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Quality in all processes
InterEurope: a European service provider
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InterEurope branch offices:
§ Austria § Belgium § Germany § Spain § France § Italy
CooperaPon Partners § Albania § Andorra § Belarus § Bosnia-‐Herzegovina § Bulgaria § Czech Republic § CroaCa § Cyprus § Denmark § Estonia § Finland
§ Netherlands § Poland § Portugal § United
Kingdom § Luxembourg
§ Greece § Hungary § Ireland § Iceland § Latvia § Liechtenstein § Lithuania § Malta § Morocco § Macedonia § Moldavia § Norway § Romania
§ Russia § Sweden § Switzerland § Serbia § Slovakia § Slovenia § Turkey § Ukraine
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InterEurope’s legal management experCse
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• of processes • of experts • of networks
Focus on interdisciplinary
legal management
• Key factor in claims handling
• Allows for fast and advantageous out of court seqlements
Legal know-‐how
• through short handling periods
• automated processes
Efficiency gains
• through superior legal competence
• through professional fraud detecCon
Average indemniCes below market
average
Experts
Networks
Processes
Legal know-‐how
Clients added value
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Secure technology with client access to files
Support in Solvency II requirements
We take care of our clients
Quality in all processes
Interdisciplinary legal management of processes and experts – your cost savings
Professional fraud detecCon and prevenCon
Efficient claims handling
Comprehensive communicaCon
in several languages
Timely and secure reserving policy
AdapCon to the handling philosophy of the client
Analysis of client and market figures steer our acCons
Thank you for your aqenCon
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www.intereuropeag.com
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