Todo Lo Que Tiene Que Saber Para Optimizar Su Central de Monitoreo

7/29/2019 Todo Lo Que Tiene Que Saber Para Optimizar Su Central de Monitoreo

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ExpoSeguridad/Mexico City


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BUILDING

YOURMANAGEMENT TEAM


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WHAT IS A TEAM?


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WHAT IS A TEAM?

A GROUP OF PEOPLE WORKING

TOGETHER TOWARDS A COMMONGOAL THAT SETS THEIR SIGHTS ONACHIEVING NOT DEFEAT !!


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TEAMS..

SHIFT

SUPERVISOR

DEPARTMENT

CENTRAL STATION

YOUR COMPANY


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THE GOAL .

ACHIEVING POSITIVE RESULTS


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Does Your Management Team Have

one specific Goal?

Are the Goals Attainable ?

Are the Goals Achievable?


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Members of a

Successful Management team Admit weaknesses and mistakes

Ask for help

Accept questions and input about their areas ofresponsibility

Take risks in offering feedback and assistance

Appreciate and tap into one anothers skills and experiences

Focus time and energy on important issues, not politics

Offer and accept apologies without hesitation

Look forward to meetings and other opportunities to workas a group


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Teams that

commit Align the entire team around common

objectives

Develop an ability to learn from mistakes Take advantage of opportunities before

competitors do

Moves forward without hesitation


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As The Teams

Leader Review the key decisions made during the meeting and

agree what needs to be communicated to others

Clear deadlines

Develop a contingency plan up front

The leader must be comfortable with the prospect ofmaking a decision that turns out to be wrong.

The leader must push for closure around issues andadherence to schedules that the team has set


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Does Your Team Avoid

Accountability?


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Teams that avoid

accountability

Create resentment among team members

who have different standards of performance Miss deadlines and commitments

Place an undue burden on the team leader as

the sole source of discipline


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Teams that hold one

another accountable Ensure that poor performers feel pressure to

improve

Identify potential problems quickly by questioning

one anothers approaches without hesitation Establish respect among team members who are

held to the same high standards

Avoid excessive criticism around performance

management and corrective action


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Suggestions to

Overcome Accountability

Clarify publicly exactly what the team needs

to achieve

Simple and Regular Progress Reviews

Team rewards rather than individual rewards

The leader must encourage and allow the

team to serve as the first and primaryaccountability mechanism.


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Teams that are not

focused on results Fail to grow

Rarely defeats competitors

Lose achievement-oriented employees Encourage team members to focus on their

own careers and individual goals

Are easily distracted


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Suggestions for Building

a Successful Management Team

Commit publicly to specific results

Tie rewards to specific achievement outcomes, especially

compensation The leader must set the tone for a focus on results

The leader must be selfless and objective and reserverewards and recognition to those who make realcontributions to the achievement of group goals


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Tasks

Closely analyze the performance of your team to identify behaviors

Be objective

Different team members may exhibit different dysfunctions that impact theteam

Ask your team to participate

Review techniques for correcting Educate your team on how certain behavior doesnt benefit the team

Dont expect behavior changes overnight be patient

Reinforce positive behavior

Recognize efforts that result in changed behavior

Refresh the team at each group meeting on the behaviors you WANT to see(learning through repetition)

Sometimes a change in team members is necessary

Model the positive behaviors yourself


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TogetherEveryone

Achieves

More


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Thank You

Mary Jensby

Monitronics Security , Inc.

2350 Valley View Lane

Dallas, Texas 75382-4530

469-995-4787

Director of Central Station

Director of Data Entry

Todo Lo Que Tiene Que Saber Para Optimizar Su Central de Monitoreo

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